How to Return or Exchange an Item at Old Navy
Old Navy is a retail store offering hip and eclectic clothing and accessory choices for affordable prices. Old Navy operates both online and offline. The retail store is owned by Gap, so all return policies are extreme comparable to those associated with Gap store and online returns.
Returning an Item
Returning items bought online: As long as you have the receipt for your online purchase (packing slip) you can return the item within 45 days of purchase. The merchandise must not have been worn or washed, or the return will be denied. Repack the item in a new box or the original box and circle the item(S) you are returning on the packing slip. Place everything in the box and tape shut. You’ll need to visit the Old Navy Returns page at http://oldnavy.gap.com/customerService/info.do?cid=3325 to print the postage paid label. Attach the label to the box and send off to the Gap Returns department. Your refund will be docked $6 for the return shipping.
Returning items to an Old Navy store: Store purchase returns must have been originally purchased in an Old Navy store. If the item was pulled from a Final Sale rack, you will not be allowed to return the merchandise for any reason. Take your receipt and the item being returned to the store and the customer service representative will process the return.
Old Navy Returns Address
Gap Inc. Direct Returns
100 Gap Inc. Direct Returns
Groveport, OH 43125
If you don’t have your receipt, but all tags are attached to the merchandise, you may be able to return the item without a receipt for store credit.
Official Old Navy Return Policy
Old Navy clearly states that Final Sale purchases are final – no returns allowed. Customers have 45 days to return items purchased in store and online. If a customer chooses to order merchandise to replace the items being returned from an online shipment, they can call 1-800-OLDNAVY and the customer service representative will waive the shipping cost on the replacement order and the return shipping cost for the returned shipment. You will be charged for the new items before the refund for the old items is processed and credited back to your card.
Were They Helpful?
Call 1-800-OLDNAVY or 1-800-653-6289to contact customer service. The automated system requires the customer to speak selections and is extremely sensitive. It kept hiccupping and restarting the entire time we were waiting for a customer service representative. Finally, after three minutes trying to make it through the calling system, we reached an agent. The agent simply told us the same information that was listed on the website, but they did offer to note the account that we had returned an item from an online order. (We had the same problem with the phone system when we called Gap customer service and Gap owns Old Navy.