Kmart Returns

Write A Review

How to Return or Exchange an Item at Kmart

Kmart is a discount retailer started in the United States, though the company also operates stores outside of the United States. Kmart claims they have a simple returns policy in place, but due to the large number of items sold by the company, there is really no way for all returns to be simple. You can read the detailed refund policy online at

Returning an Item

Kmart is willing to accept most returns at any store, even those items purchased online, but there are exceptions to every rule. It is best to read the return policy in detail before returning specialty items, large items, furniture and anything that may be considered a specialty purchase.

Return items to a local Kmart store: Place all the items you wish to return back in the box and include the packing slip for the order, if you are returning items purchased online. Take the box to the customer service desk at any Kmart to complete the return. If you purchased the items in person, take your items and the receipt back to the store for a refund, if applicable.

Return you Kmart purchase by mail: If you’d rather return items purchased online by mail, place all items in the original box. Fill in the information portion of the packing slip (located on the bottom of the slip.) Peel off the return address label and place it on the outside of the box. Send your box back to the returns department using a trackable method of shipping.

Kmart Return Address

There is no Kmart return address listed and the customer service representative would not give us the return address.

Official Kmart Return Policy

The Kmart official return policy is more complicated than we’d like. The company is owned by Sears and thus it sometimes sells Sears merchandise via the Kmart website. If items are sent by Sears, they must be returned using then Sears return policy. Otherwise, customers can typically return most items within 90 days of purchase with a receipt. Certain items, like jewelry, must be returned within 30 days. Read the entire return policy at

Were They Helpful?

When we called customer service at 1-866-562-7848, we were not given the return address as requested. Our customer service representative kept telling us we needed to return the items purchased online to the nearest store. She asked for our zip code several times so she could locate the nearest store. When we told our representative we wanted to send the item back via mail, she again told us the best option was to return the item to the nearest store.

52 Comments on “Kmart Returns
  1. I’ve been trying to exchange my tablet but Kmart tells me that I can’t return it because 30 past but I bought insurance for it and they told me that I has to call a number so I called and they told me I was going to recover an email but its been about 4 days and no email. What can I do to exchange or get my money back?

  2. I recently purchased a number of items from k-mart in Greenville, Mississippi, I misplaced my receit and only wanted to exchange a queen comforter for a king.even though they were able to pull up the layaway with the comforter and other items that were gotten out of layaway, I was told that there was nothing that they could do without a receit. The comforter still had the layaway sticker on it.I was very very unhappy with the service.I don’t think I will be shopping at k-mart anymore.k-mart I think you really need to reevaluate your policy things happen and people misplace things all of the time you are forcing people to keep merchandise they can’t use. There should be other options can you say gift card.This is ridiculous! !!!!.

  3. Kmart is a rip off. They wont exchange there broken products and dog on the custamers wen they complane about it no one has money to throw away, america dont need stores like kmart.they need to hurry and close down.

  4. Very upset with kmart. Only store that will not take back an unopened item (Kmart brand) without a receipt. They lost my business. And I’m not quiet about it!

  5. Very upset with K- Mart. Their return policy is outdated and frustrating. I am unable to return curtains that I purchased with Cash and were the wrong size, but lost the recipt. I can’t believe I am stuck with $80.00 worth of curtains that cannot be used. I Will Never Shop at K-Mart again and will tell everyone I know also. No wonder Wal-Mart is shutting them down.

  6. My brother bought me what he thought was a leather “Steelers” jacket at Kmart for my birthday. It turned out be polyester & we tried to return it without the receipt & I only wanted to exchange for a more expensive item(my brother threw it out) & was told that it couldn’t be returned. I can not stand this jacket even at $54.00 on sale price it is a piece of junk & I will probably donate to Goodwill. WE WILL NEVER SHOP AT KMART AGAIN!!!! What are they going to do after XMAS when people come flooding in with gifts they would like to exchange but can’t because no receipt? Go out of business finally I guess – It should of happened long ago because they can’t keep up with Walmart & others that take returns without a receipt.

    • there are a lot of k-marts closing there doors at the end of December 2018 so I don’t know how people will exchange thing after Xmas

  7. i bought my normal size 12 shoe at local kmart but after getting them on, they felt like size 15. im a guy that never needed to make a shoe return therefore save a recipt. i tried to go exchange for a smaller size. they still had attached kmart tags and box but they told me because i couldn’t prove that i paid for them they wouldn’t exchange them. ‘like i stole them or something’ as long as these boots sit unused on my shelf ill shop at walmart.–jack the pool guy

  8. I too just tried to return some items to kmart that ireceived as a gift that i didnt have use for it was still in sealed packaging with the sticker on it and yhey refuse to take it back so theres your answer about returning a gift

  9. Before Thankgsgiving, I went on the Sears website to buy a coat. When I received it, I saw that it was shipped from K-Mart. The coat was too large. Although I was told that I could return the coat to a Sears store, the Sears store refused to take the return. I finally contacted a K-Mart person by phone, who explained how to return the coat & she sent me a return UPS label. I returned the coat, requesting a refund on the original credit card used. That was in early December & I’m STILL waiting for my refund. Horrible way to do business…

    • If you haven’t yet received your credit, you should dispute your charge with your credit card company. You’ll definitely get your money back.

  10. The K mart in Kona Hawaii has the worst service I’ve ever experienced. If you dont have a receipt with you they not only will deny your return, they will slanderize you by accusing you of being a liar and a thief and infront of the other customers. I brought in a return once with a receipt and they still denied me, and accused me of digging the receipt out of the trash. This is obsurd, and id like to sue.

  11. I bought a blush there. I lost the receipt and the item for a month. When I found the item but no receipt I decided to take it back. I had to give them my license info but they did return as store credit since I was going to buy something there anyways I was ok with that.

  12. i never opened or used a flat sheet dont have recipt and was going to return for store credit but after all the reports from people saying they wont do it,then i guess i will no longer shop at kmart,they should usekolhs poilcy which is awesome,if your policy has changed let meknow i will bring my sheet back

  13. I got 100.00 worth of clothes frommyson and that were not my size but the tags where on them but I don’t got a recipt he’s in okl. I in wash state but they told. I could exchange them for adifferent sixze but exact item only but that was all but they don’t have my size in the shirts soasked for store credit and was refused that got kme mad and in the end he wasted his money and I get no gift but they got our money and that all that matters to them I guess I mean really that’s how they treat the people who the are putting money in the banks well that so sad cuz I’m giong to help close them all down in any way I van find to help do it what ever happened to the customer is always right ? I’ll never spend a dime with again and will make sure antyone I know or see knows how they are now and they wonder how they are slowly closing store after store and to me they are treating us like we are thieves or something just becoause we don’t have a reciept duhh that not part of the present wehen u give the to others is ? Soto hell with u kcrapmart sorry you closed down foe rotten customer relationships and I usta love kmart wow I’m glad I know this now before another dime of mine went too their no more from me

  14. my husband tryed to return a phone in the kingman az store that he bought the day before and had the reciept and all the packaging, and they would not take it back or even exchange it. our daughter wanted it for her bday but the phone wouldnt work right. so no phone or money. she was sad.

  15. I had a rug for a little girls room on layaway
    Then a week later daughter found she is having
    A boy. I miss places recite but had used my rewards
    Card. So they pulled it up n said nope can’t take it
    Back. Will it states on your on page if not jewelry or electronics
    It can be returned up to 90 days . Please tell me
    Way they wouldn’t take it . N to bet that all I wanted
    To do is return it n get boy clothes for my daughter
    I will no longer shop with your company
    As I feel they do people wrong

  16. Kmart return policy sucks, I refuse to shop there. I purchased a shirt and had buyers remorse. Tried taking it back the next day and they informed me I had to wait ” a few days to return it” . I put it in the bag in the back of my car and waited a week. Went back to Kmart and they were trying to tell me that the shirt was ” wrinkled” and looked like its been washed and was not going to accept it back..” I was like OH HELL no,, the tags are still on it. It was not worn,, and they were going to take it back. I HAD the receipt with how much I paid but they would only give me what there sell price was for that week,, another way to jip people out of money,,, will never go back.


  18. Well I think that Kmart should be more helpful to there customers .When someone comes I. Without their recipient and no matter how long it has been they should take it back. That is great sevice! But I guess that’s why you are closing. You all need to pull your head out!!!

  19. I bought 4 towels online and when we washed them they was covered with lint..i think when you buy something you should not have to do a lot of extra things to make it useable…I will not use towels like that..thanks so much..

  20. My mom bought two fiskars 45mm rotary blades at kmart and i want to return them for in store credit because i don’t have a receipt. Can i do this at any kmart

  21. Look at all these comments on Kmart’s Return Policy! I purchased a pair of slacks in July. They were never worn and the tags were still on the slacks. I had the receipt, but I went to two Kmart’s in this area and both were very rigid on their policy. They wouldn’t even let me exchange for another item in the store. Past 30 days and you can’t get any help. They have lost my business as a good customer. I can see now why the parking lots are so empty.

  22. Not only am i going yell to all that Kmart is a rip off, I’m done with Sears too. They are common street hustlers taking advantage of hard working people. no exchange without a receipt is a crime these days. You are keeping ny hard earned money and refuse to exchange even with plenty if the product available. So customers should keep items they need to exchange, what company is like that in 2015. Well Kmart im gojng to daily badmouth your company in hopes of deterring every would be customer to go shop at Walmart or Big Lots. May your business burn in hell.

  23. When I bought 2-boxes (mixed Hot Wheels 36-pack) I thought each box would have different cars. Instead both boxes had the same cars in them. So I went online and I completed everything I needed to do a return, or so I thought, Somehow the Return bar code never was printed and when I took box to UPS. I had to pay for shipping because I had No Return Label and I had to pay $9.69 est.
    I never had a return label when I received box of cars.
    Its too bad all the K-Mart stores are closing. The people still working were very helpful / yet the problems I had at UPS trying to find my Return bar codes made a very flustrating day. I hope Everyone Else’s returns go better than mine. The people at UPS tried to help, same as when I called K-Mart and talked to someone online. Everyone has tried to help; yet everything went wrong. Next time I hope the Return bar codes are in the package. That would save some confusion. Now I hope I get all my return money, including the return postage I had to pay. If not — I learned a lesson. Make sure you like the item, so you don’t have to Return it.

  24. So I just went to Kmart in glenolden,pa. Trying to return an outfit I received as a gift for my daughter,which has the tags on it which had the Kmart symbol on it. So I went to customer service and she told me too bad,I can’t do anything because I don’t have a receipt.this

  25. I just got tablet out of layaway had bout 30 days… won’t charge anymore. I need a replacement/exchange. What do I do to get a return shipping label?

  26. HORRIBLE SHOPPING EXPERIENCE IN KMART ONLINE, I purchase a table in April 1 2016 and the delivery was for 4/16/16 but the delivery never come to my house, reschedule delivery for 4/19/16 , the delivery didn’t come, and I got the table in the Kmart Store and I CANCELL MY ONLINE ORDER, Until today is almost 4 months, Kmart don’t give back my DON’T MAKE ORDER BY ONLINE!!!!!!!!!!!!!!!

  27. I was one day past the 30 day return policy and they wouldn’t even give a store credit. I thought kmart would be up with other stores of their type and give a store credit if over the 30 days. It was my fault for assuming this. It really is a disappointment to me and it looks like a lot of other customers also.

  28. shopped for the first time for black Friday.. bought three items. got package today there were three items in it with my packing slip but none of the stuff was what was on the slip. called to find out how to get this fixed. they are not good at customer service waiting on email forever to print a return label out to take it to kmart store and then they tell me on the phone since I paid with paypal it takes up to ten days to get my refund. so I don’t get my black Friday discount items. and I have to wait for my refund. I will never shop there again in store or online….

  29. I am trying to get a return label to return an item I bought at K Mart. It’s impossible.

    It is a MiniRC MiPosaur. My grandson has one and cannot use another. Please help me to return this in the allotted time.

  30. I received a Christmas present that was delivered through the mail. When I tried to return them to the store I was told I would have to return them by mail. When I try to print a return mail label it says the order is not on file and when I call Kmart for assistance they say I have to return it by mail and ask me why would they have record of a store order. So, in essence the receipt I have is no good. I’m happy that it wasn’t something very expensive!

  31. My husband bought me an engagement ring the original cost was 999.99 and it was not the one I wanted it’s was on sale at a very good price. He has the receipt so what do I do next. Please help me. Don’t understand


  33. I bought a pair of boots for a gift to my daughter and a few day later she told me its to big I’m been trying to return these boots still having problems online account then I went to return it at sear I have been shopping with sear and Kmart over 10 years. cashier says I to return at sear I have to return at Kmart I call they do not do return over 30day. Not good now I’m suck with big boots that don’t fit nobody I know.

  34. I will never shop here again. I was one day past the 30 day return policy on returning an outfit I bought for my autistic son because today was the day we had no therapies and I was off work. I missed it by one day and they can’t even let me exchange it for the correct size.

  35. I received our order today 3-2-18. Both items were wrong size. I will return this order asap and would like you to return the money to my charge card. I don’t plan to order from this company again..

  36. I did receive both items from K Mart, they are both the wrong size. I am returning them to Kmart today, please return the money I paid for the jeans to my credit card, as I am not buying anything else from Kmart.

  37. Not helpful at all!!! I just want to return something I purchased online because I do not have a K-Mart store anywhere near me. You can’t get to that point of doing return and printing label!!

  38. you need to monitor your web sites. there are to many. Could not find how to get return label until after sending it back and paying for shipping. As for an exchange, that is not done. Saw nothing on site on exchanging. I guess I have to re-order items and pay for shipping again. It is to much trouble to order from K-Mart. It has ended up costing me more money than the products.

  39. The hats that I ordered were perfect, however, they were too big for my grand kids heads. I would purchase again if I needed a larger size. They were of good quality for the price.

  40. I ordered two items online from KMart. One item arrived in a child size instead of adult size which I ordered. I had already thrown out the plastic bag they were shipped to me in, but the actual tags were still on the items. I took the item received in the wrong size to the local K-Mart store to return it. They would not accept it back because I didn’t have the plastic bag it was shipped in (there was an actual plastic bag covering the item). When I pressed further, I was told the items were shipped from Sears (even though I ordered from KMart) and they couldn’t help me. Said I would have to go online and do the return. There is no way the system lets you get to a return. I will never buy from them again. They deserve to go out of business!

  41. I’m sorry to see KMart close, I did a lot of business there with no problem at all. Of course I always keep my receipts because you never know and the store in Bridgeton,MO always accepted my returns. With all the thefts and shoplifting that goes on you need to understand why they need a receipt. There were several things I could only get at KMart and now I have to get them online and that is the extra wide Thom McCann stroller shoes.

  42. I bought two hoodies but one get one 1/2 price they were two different sizes so I needed to return one and it was in the same package. And they wouldn’t take it back because they didn’t no how to do it ring it with buy one with buy one get one at 1/2 price so all they had to do is at the one that was full price and the one 1/2 price together and diveded buy half and that’s your price to at I was pissed off.

  43. It is impossible to return a Kmart item online to the store. The store has NEVER honored that policy, despite everything it says online. The store clerks always say “that’s from online” we can’t take it here. You have to mail it back.” And these are all clothing items. I have been stuck many times and am now giving up and not ordering Kmart online anymore. Beware.

  44. I was sent the WRONG item, even after waiting longer than expected to receive it. I ordered a pool cover, and they send me a pool skimmer!!! I did not receive a return label, and it is NOT right for ME to have to pay for shipping it back! I am already being charged shipping for the POOL COVER that I was SUPPOSED to have received! Please send me a pre-paid return label, that I am not responsible for the cost, since it clearly is Kmart’s fault.

  45. HORRIBLE!!!!!!!!!!!!!!!!!!!!!!!! I have been trying to print a return label for almost 2 weeks – each time a box pops up and says we are having difficulty come back later – I don’t have that kind of time. and I don’t have time to drive to the nearest Kmart store.

Tell Us What You Think! Post Your Comment Below:

Your email address will not be published. Required fields are marked *