How to Return or Exchange an Item at H&M
H&M is a fashion company that offers clothing, accessories and shoes online, in stores and by catalog. There are selections for men, women, teens, children and plus-sized women. The company is located outside the United States and all prices are in a currency other than the US dollar. We did not find mention of international shipping or international returns.
Returning an Item
Returning an item in an H&M store: If you purchased an item online and you want to return that item to an H&M store, you can take the item and the packing slip to the store for store credit. A refund will not be issued. You must take the item back to the store within 28 days of purchase for an exchange or refund. Find the store nearest you at http://www.hm.com/gb/store-locator.
Returning an item online: H&M has different return policies depending on how your items were delivered. If Royal Mail delivered your package, use the label that was included with your package to return your H&M purchase.
If Hermes delivered your package, contact Hermes using the phone number listed on the yellow sticker. You can also call the customer service department to have collection scheduled. Customer service is also available to mail you a return label that is prepaid for your convenience. Again, items returned via mail must be returned within 28 days of the order being placed.
According to the Distance Selling Regulations, customers have a cooling off period when they can return an item for a full refund. Where that regulation is not applicable, customers will pay a restocking fee when an item is returned.
Official H&M Return Policy
There’s not much to the official return policy for H&M. The company allows 28 days for you to return items purchased online or in store. All items must be in the original condition as they were when they were purchased, with tags attached. Clothing items that are worn or washed will not accepted for return. If the item is defective, items will be accepted for return even if it has been worn and washed.
Were They Helpful?
We could not reach the customer service department by phone because the only number listed is out of the country. If you wish to call customer service for more information on refunds and exchanges, you can contact an agent at 0844-736-9000. The H&M customer service department suggests customers read through the Terms and Conditions at http://www.hm.com/gb/customer-service/terms-hm for more information refunds and exchanges.