How to Return or Exchange an Item at Gamestop
Gamestop sells new and used video games and video game systems. Customers can order video games and accessories from the Gamestop website or purchase items in store. Gamestop is known for their exchange program that allows shoppers to trade in old video games for store credit. The company also sells a video game magazine. When customers subscribe to the magazine, they get an additional 10% credit for trade in items.
Returning an Item
Returning a Gamestop purchase to the store: Gamestop accepts returns of merchandise within 30 days of purchase. The customer must have the original receipt and the item being returned must be in the original sealed package unless it is defective. If the item was purchased online, the packing slip must accompany the return. Managers working at Gamestop have the right to refuse returns or change the return policy as they see fit.
Returning a purchase by mail: Gamestop also allows customers to return purchases made online by mail. There is a return shipping label included with your order. Use that label to ship back your purchase.
Official Gamestop Return Policy
Gamestop spends more time outlining the items they do NOT accept as returns than they do explaining the return process. There is a document online that gives the general rules for in store returns here http://www.gamestop.com/gs/help/Store%20Return%20Policy.pdf. This policy page also explains the trade in policy.
Customers must return merchandise within 30 days of purchase and the item must be unopened. If the item is defective, an exact replacement will be given. Customers requesting a refund must have the refund issued in the same payment method as the purchase.
If you paid cash for an item costing more than $150, you will be asked to wait for a return payment check from the corporate headquarters of Gamestop. The check could take 14 business days to arrive.
Were They Helpful?
We called 1-800-883-8895 to contact the customer service department about the mailing address for returns. We listed to the automated answering service and pressed #5 for All Other Calls. There was no option for information on returns. The customer service representative answered the called quickly, but he did not know the shipping address. He kept saying the address was printed on the return label. We were placed on hold and he came back a couple minutes later and asked for our order number. We said we didn’t have it and he said that we could learn more online at Gamestop.com.