How to Return or Exchange an Item at Express
Express, which used to be called The Limited, is a clothing store commonly found in large malls. The clothing company sells items for both men and women, along with accessories. The official website outlines the detailed return policy for both in store and online purchases. Customers have 90 days from the date of purchase to return merchandise.
Returning an Item
Returning an item in store: If you live near an Express store (find a store located near you here http://www.express.com/custserv/locate_store.cmd), you can return items purchased in the store or online at the store. You need to bring your receipt or your packing slip to process the return. It is at the store’s discretion to accept returns without a receipt. The store may offer the customer store credit for a no-receipt refund instead of crediting the credit card or returning cash to the customer. If you do not have the packing slip for an online order, you can log in to your account and print off another order detail page.
Returning an item by mail: Your packing slip should have a return invoice and a pre-paid packing label attached. Peel off the return label and place it on the outside of your box. Place the invoice or packing slip with the reason for return marked on it, into the box and ship. The pre-paid label is valued at $6.99 so that amount will be deducted from your refund. If there is no pre-paid mailing label on your invoice, you can address your return to the returns department. You are responsible for paying shipping costs.
Express Return Address
Express Returns Department
6759 Port Road
Groveport, OH 43199
It is best to use a shipping method that can be tracked to ensure you receive notification when the package has been delivered to the returns department.
Official Express Return Policy
Express will accept your return for 90 days after the purchase date. Your original shipping costs will not be refunded and you will be charged for return shipping if you use the pre-paid shipping label. U.S. purchases, both online and offline can be returned to an Express store, but international purchases must go through the customer service department. Customers can call 1-888-397-1980 for instructions on international returns.
Gifts can also be returned by mail or in store. You need to bring the gift receipt to the store to receive credit for the return. If you return is processed by mail, there is a box on the invoice to credit the purchaser with the refund.
Were They Helpful?
The customer service department is available at 1-888-397-1980. We pressed #1 for English. We then listened to all the available options, none of which mentioned returns or refunds. After about two minutes on hold, the call was answered by a representative. We asked for the returns address and the agent quoted the address without requiring an order number. She then offered to go through the return instructions, but we declined.