Eddie Bauer Returns

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How to Return or Exchange an Item at Eddie Bauer

Eddie Bauer is one of those outdoorsy-style stores that sells men’s, women’s and kid’s clothing, sporting goods equipment and more. Eddie Bauer has also partnered with Ford to create several Explorer editions. Customers can purchase Eddie Bauer merchandise online and in Eddie Bauer stores, which have been around since the 1920s.

Returning an Item

According to the return policy tag line for Eddie Bauer, every item sold by the company is guaranteed to bring the owner satisfaction or the item can be returned for a refund.

Returning an item to an Eddie Bauer store: Bring the item you wish to return back an Eddie Bauer store (find a store here http://www.eddiebauer.com/custserv/storelocator/store_locator.jsp) and you will receive a refund to the original payment method or merchandise credit. Credit is given if the customer does not have the original receipt.

Returning an item by mail: Customers can choose between the Smart Label or customer-paid shipping when returning an Eddie Bauer item by mail. The Smart Label automatically deducts $6 from the refund for items weighing less than five pounds and $8.50 for items weighing more than five pounds. The Smart Label is attached to the packing slip that came with your package. Customers can also choose to pay the returning shipping, if desired. Simply address the package to the Eddie Bauer return department.

Eddie Bauer Return Address

Eddie Bauer, LLC
ATTN: Customer Returns
6759 Port Rd.
Groveport, OH 43199

Official Eddie Bauer Return Policy

The merchandise return policy for Eddie Bauer is exactly one line. “Every item we sell will give you complete satisfaction or you may return it for a full refund.” There is no time limit or special requirement associated with merchandise returns.

If you received your order through Canadian Post, you will need to contact customer service at 1-800-848-4910 to request a Return Material Authorization for your return. This RMA must be written on the outside of your package and you must pay for returning shipping to the Eddie Bauer return center.

Customers have the right to request a refund if an item goes on sale within 14 days of purchase.

Were They Helpful?

The customer service department is available 24 hours a day at 1-800-426-8020. To speak with a representative about returns press #2. You will have to enter your order number to proceed with the call. We waited and eventually the call was transferred to a representative. The call was answered within two minutes and the customer service representative verified that our clothing return did not need to have the original tags attached.

39 Comments on “Eddie Bauer Returns
  1. I have been an Eddie Bauer customer for many years. It is the only place where I can get quality items, in the size that fits. Not everyone has shirts, shorts, coats and dresses in TALL.

  2. I returned my college backpack and a couple of other bags and got a good amount in credit back. It went toward a new duffle. How can you go wrong with a lifetime guarantee? It was well worth the amount I paid!

  3. customer service needs some work done.screwed up 4 purchases,i always like buying online or at store.now I will stick with retail store

  4. Order placed on 10Feb20.
    Dropped off a return (1pc 1 Lb.) at local USPS office on 29Feb20
    USPS tracking indicates then parcel was picked up on 05Mar20 by “the shipping agent”.
    Purchased item using PayPal. Today is 17Mar20 and nothing credited to my PayPal account. I do see on EB website to allow 21 days to receive and process a return. Moreover, a flat fee return of $6 will be deducted from my purchase price.
    I find all this curious. PayPal is deducted prior to receiving the merchandise yet we are not credited in a similar immediate fashion. Charging to return the item (in my case a pair of pants that had an unusual color from that which I saw on the EB website). Five days to collect from USPS? Yet another inconvenience to the customer glossed over.
    All things being equal, and if time is not that important, how about EB not charge us for 21 days until we are certain what we ordered is what we wanted? I am not accepting the return shipping charge nor the delay in crediting my PP account. I think these conditions are not reasonable and for that reason I am out. The best I can do in light of these one sided details is I will not be supporting EB in future.

  5. My son followed all the instructions for a return mid-February for a gift I had given him. He is in another state, so he could not return to the store. There is not one close. I have been trying for a month to get a refund. I have spoken with FOUR different people. They all gather the same info and tell me the same thing – will be emailed, credit will be given in 7 days, etc. I even have the UPS confirmation and my son sent a letter AND the receipt. I have yet to see any refund. Ridiculous!!!!

  6. I am having issues with receiving a refund for 3 items I returned mid-February. Waited on hold over 2 hours twice, was told both times the credit would be processed, then nothing is credited. So frustrating!! This will be the last time I order from EB.

  7. I returned 2 items to Eddie Bauer using the Prepaid Smart return shipping label from my order on March 5, 2020. I dropped it off at a very reputable and responsible shipping company (locally owned). It’s been 1.5 months and Eddie Bauer now says they never received my return and that I needed to provide them with the tracking number…which I don’t have (and tried to get from the shipping company but they say sometimes that don’t scan the item:(…. $200 worth of returns! I’m so devastated. And, I can only communicate by email and the customer service person is saying that if I don’t have a tracking number I’m out of luck. I’m not sure what’s going on with Eddie Bauer but it doesn’t look good for customer service.

  8. I would like tor return my recent purchase, due to poor fit. No return label attached to my package. Are you not accepting returns?

  9. I have no idea why online shopping is so popular. I ordered a shirt in the size I usually order and it is ‘baggy big’. If I had been in an EB store, I would have been able to try on and immediately know I needed a different size. The color was also a bit different than it appeared online. Having to call or go online for a return label?? Why isn’t one included with every order? AND, I should not have to pay to return…guess I’ll wait until EB store reopens in the mall and return then.

  10. DO NOT CALL THEM!! I have been a loyal customer for over 30 years. But recently, customer service is now very disorganized and unresponsive. They tell you to press 6. I got a poorly constructed response full of apologies and repetition. After I “pressed 6,” the call was disconnected all 4 attempts. I know during Corona outbreak, times are different. But, customer service should not be compromised and negative. You need your loyal customers now, more than ever, with your stores closed. I have no choice but to wait until the local Eddie Store opens to make my return. Maybe they will represent your return policy much better than your online services.

  11. Need to get a prepaid return label. There was no Prepaid smart retun label or instructuions in the package. also have tried to call you 1 800 848 4910 number & get hangups. Please inform me what to do or else I ll send it back COD

  12. And your directions oh, you don’t say how to get the return label only how much it will cost if I return. I need to return labels for two different items
    The number one item is order number 50090444
    The second item number is 50323096

  13. I also need to return an ill fitting shirt i purchased by mail. I always wear large but this shirt was a mess…There is no return label and they talk about a smart return label but see no information about how to get one. Will not be ordering by mail again through Eddie Bauer. I will try to return when the stores reopen.

  14. Eddie bauer….there merchandise is fine but customer service is the worst I ever experienced.on hold for 1 1/2 hrs..then a hang up. Called back and on hold another 1 1/2 hrs. Then I always get the call center in the Philippines. What happened to usa. Also no return label in the box. In a time when customer service is vital they will lose their old, reliable, customers. Sad! They have really disappointed me. I will take my business to bass pro or cable’s. They are 2 of the best companies with customer service and returns.

  15. I too am having trouble with EB order shipping and returns.
    I placed an order on 3/31/2020 and it was not received until 4/13/2020. Items were too small and to return I had to request return label (label is not attached to return form in package???) I was emailed a Smartpost/Returns label and was instructed to take it to USPS. I did this on 4/15/2020 and they turned it over to FedEx for delivery (DON’T DO IT). I have contacted USPS & FedEx and Eddie Bauer and no one knows where package is! I have tracking # for USPS & FedEx, and Eddie Bauer states they have not received return. USPS says it’s FedEx responsibility and FedEx says it’s UPS. FRUSTRATING!!!! The EB store in my area was closed down so not return option there. EB shipping and returns has not been customer friendly so I would not recommend unless you can buy and return at store.

  16. Hum, alot of the responses to trying to return a purchase are simular to mine. Ordered a large top. I alwyas wear large tops for, Eddie Bauer, but this top was a huge baggy stretchy mess. No return label came with my package. After reading others responses to sending back items, I guess Ill wait to return it to a store also. Very disappointing customer service.

  17. This is the worst customer service I have ever experienced!! I returned two boxes on 4/22 and I cannot get a response for a refund. I have tracking numbers and my receipts.

  18. I accidentally duplicated an order. I haven’t been able to get in touch with customer service for a week. No return label in my package. Very disappointed.

  19. I returned $225.00 worth of items on 3/25 and still have not seen a credit. I always take my returns to the store but this time it was not an option. I understand delays due to the current pandemic but this seems a bit excessive. I love Eddie Bauer clothes but will never return online again.

  20. Why isn’t the customer return label included in the package? Your customer service should be making it as easy as possible to return items. That is not happening.

  21. Ordered four pairs of shorts in the same size and style. One pair barely fit, and the other three were too small. WAY too small. And I am a consistent size 6. Oh, and last year when I bought two skorts (in a size 6), they were too big.

  22. I will never shop from EB again. Not only were the shorts I ordered WAY too small when I’ve worn the same size for years, but I returned them on 5/11. Today is 5/19 and have heard nothing. I’ve tried calling and EB drops my calls. You guys suck. No more business from me.

  23. Trying to return something because local store closed due to COVID. With all of the online ordering, I didn’t expect returns to be so challenging. Why is this so hard for you? It’s your business — COVID or not. Will wait until stores reopen to return.

  24. My story very similar to above stories. I’ve been a long time customer. An order for two pair of shorts arrived in timely manner. The color of one pair was not to my liking. To obtain return authorization must include order number, but the receipt enclosed with shorts does not include an order number. Like other comments a local EB store closed years ago. Phone message promises a wait. This is not rocket science, I will not order from EB again.

  25. I have been trying to receive a Return Label from customer Service since 5/8/2020 with not success. This is absolutely ridiculous! The Cust. Svc. Rep I spoke with on 5/8/2020 told me he would for sure email me a Return Label. I still have not received one and what is even more frustrating – NO ONE in Customer Service can be reached by phone or email. Non of the Eddie Bauer stores are open. This company is NOT taking care of it’s customers during this pandemic! I too have been a long time customer.

  26. i need a return label. it was not on the invoice. I have called,been on hold a long time, and no one answers.I have emailed customer service, and no reply. return label please! order 50573470 Christine Warren

  27. The shirt I bought was wonderful but was not a true to size fit, it is too small and usually XL shirts are roomy on my husband. So sad this didn’t work.

  28. No way to reach customer service. Trying to get return label but so many people are complaining about not getting refund after item has been sent back that I will wait till store opens. Also a long time customer. This is unacceptable! If your stores are closed you should be sending a shipping label with order free of charge.

  29. I understand Covid is impacting your business but this is ridiculous. I call the customer service to request a return label and it hangs up on my every time. At one point there was a link to request a return label on line. It appears it has been removed. I am beyond frustrated with Eddie Bauer and will not order again due to the inability to return or exchange product.

  30. I have tried off and on for the past two weeks to speak to a representative for help on returning an item I ordered online. I live in Canada and was at the point that all I wanted was a return address. I do not think that I have ever been this frustrated in my life. I had wanted to return for another size but……. Customer Service does not exist as far as I am concerned. Many companies have their employees working from home and truthfully I have always been able to speak with someone for help even though COVID 19 has uprooted all of our lives. There is no excuse for this. As a result I will have to send my item back to your Ohio address. Very upset with how you are treating your customers.

  31. Still can’t get a return label. No smart label was included. No one returns my email and if you try and call and press 2 it hangs up on you. I get Covid but Eddie Bauer has really dropped the ball.

  32. Unacceptable customer service. I did not receive a Smart Label with my order. This is not the first time this has been omitted. Instructions on line are no help and the 1 800 number merely said representatives are working from home to take orders and then ended the call. I realize these are challenging times, but other retailers have figured out how to continue to assist customers. See ya’ EB!

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