Diesel Returns

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How to Return or Exchange an Item at Diesel

Diesel is a grungy clothing company that sells clothes for men, women and children. There are intimate items, eyewear and other accessories available from the Diesel Store. All returns are FREE on Diesel purchases online.

Returning an Item

According to Diesel, the return policy, listed here http://store.diesel.com/cms/help/return/howreturn.asp, is created to keep customer happy and ease the return process.

Returning items to a Diesel store: Diesel stores are located all over the United States, but the online store does not explain how in store returns work. For more information on whether or not you can return your online purchase to the store, find your local Diesel store here http://www.diesel.com/store-locator/ and call for verification. If you purchased an item in store, simply take the item back within 20 days, with all tags attached, for a refund.

Returning your Diesel purchase by mail: Place all items you wish to return, in original condition with tags attached, in a box. Visit the online return page here http://store.diesel.com/cms/help/return/returnform.asp and enter your order number. You must fill out this form within 20 days of purchase. Place the label attached to your packing slip to return the items via UPS. If you want to return the items via another carrier, use the returns mailing address.

Diesel Return Mailing Address

YOOX Group
125 Delawanna Avenue
Clifton, NJ 07014

Official Diesel Return Policy

All items returned must be in brand new condition. Returns are only accepted within 20 days of purchase. Customers cannot exchange items by mail. All refunds will be issued to the credit card used to make the purchase, if purchased online. If items were purchased with cash, cash will be returned with a receipt. Some items cannot be returned at any time, including Charity, Vintage and intimate clothing. Intimate clothing includes Diesel bathing suits and undergarments.

Were They Helpful?

Diesel customer service is available at 1-877-361-6150. According to the Diesel website, the customer care center is open from 9 a.m. to 11 p.m. When we called, the hours for the customer care center were stated as 9 a.m. to 9 p.m. Monday to Friday. We called after 9 p.m. so we were unable to speak with a customer service representative. You can also choose to contact the customer service department using the online customer service form located at http://store.diesel.com/cms/help/contactform.asp?tskay=230223AD.

2 Comments on “Diesel Returns
  1. Well the store in egypt is not accepting the refund policy,they say only within 3 days and the shoes is a gift so the size is too large.it has the tag on and reciet .i want to know the policy.the shoe is very expensive and i dont accept this policy.please kindly advice me what to do.regards

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