How to Return or Exchange an Item at Ann Taylor
Ann Taylor is a high-end clothing company that specializes in fashion clothing and accessories for women. There are Ann Taylor stores in major cities, but many customers choose to do most of their Ann Taylor shopping online. Under the Customer Service tab at the bottom of the website is information on the returns and exchange policy for Ann Taylor.
Returning an Item
Return an Ann Taylor item to the store: All items, with the exception of wedding and event merchandise and clothing can be returned to an Ann Taylor store. Ann Taylor also operates Loft, Loft Outlet or Ann Taylor Factory locations. Simply bring your packing slip and the item in new condition into the store and you’ll receive a refund on the card used for the online purchase. If you purchased the item in person at an Ann Taylor store, you will receive the refund in the method of payment – cash for cash, credit for credit, etc. You can return items within 60 days of the date on the packing slip or store receipt.
Return an item by mail: You can also choose to return your online purchase by mail. Fill out the return information on the packing slip. You will be asked the reason for return and to specify if you want an exchange or a refund. If you need a replacement item immediately, contact the customer service department at 1-800-DIAL-ANN or 1-800-342-5266 and the customer service representative will place a new order on your credit card and walk you through the refund procedure.
Ann Taylor Refund Address
Ann Taylor Online Store
605 W Crossroads Parkway
Bolingbrook, IL 60440
There is a return label on your packing slip. You can use this label in place of addressing the box.
Official Ann Taylor Return Policy
The official Ann Taylor returns policy, available here http://www.anntaylor.com/ann/custserv/custserv.jsp?pageName=Return&slotId=slotId=AT_CustServ_Center_Ret_Main_Html, states that customers have 60 days to return merchandise. Items marked with a $0.44 or $0.88 are final sale merchandise and not refundable. If you don’t have your receipt, you will be given store credit. If your new purchase is less than your old purchase, you will be refunded the difference via a gift certificate, for mail returns. If the new item is more expensive than the old item, include payment information for the credit card you’d like to be charged for the difference.
Were They Helpful?
We called customer service at 1-800-342-5266. We pushed #2 for all other calls aside from placing a new order. We were forced to wait through a message about how to check the status of a new order via the Ann Taylor website. That was the only information available when we pressed #2. We went back to the main menu and pressed #6 for return or exchange information. We then pressed #2 for detailed information on returns and exchanges. The automated system then went through the entire returns policy. The same information is available on the official website.