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Useful Exchange & Return Information

Consumer Aid Resource: How to Exchange or Return Products

There are multiple scenarios where a consumer may need to return or exchange merchandise. Sometimes, gifts need to be returned, items don’t fit or work, or, if merchandise was purchased online or by catalog, the wrong thing arrives in the box. So what happens next?

The good news is, most major retailers and mail order companies still stand by the Macy’s/ Miracle On 34th Street policy: “The customer is always right.” In our experience, exchanging merchandise can be refreshingly simple. Many major retailers have a no-questions-asked return policy, good for either store credit or, at least, an exchange for the same item. Given the fact that customers never get to see the merchandise, we’ve found online exchanges can be especially simple, although typically customers need to pay their own shipping unless a mistake was made on the vendor’s part.

Getting a refund can be a bit more challenging, especially getting a clothing store refund. We’ve found that getting a refund from a department store can also be tricky Suddenly, helpful sales reps are can get less helpful, fast. For obvious reasons, many retailers have a far stricter official returns policy, compared to their policy on exchanging merchandise. Usually items must be returned in original condition. Sometimes, the only condition for return-for-cash is incorrect or damaged merchandise. While it can be frustrating, there’s definitely certain items we like to think we’re receiving brand new, and we can understand why, say, a shoe store doesn’t want to take back used shoes

On, our goal is to provide a quick-look fact sheet for returning or exchanging merchandise with all major retailers. Often, this information is buried in fine print, and we hope that our easy-to-read format helps you quickly and effectively get the return information you’re looking for. We are also opening the site up as an all-purpose reader forum. Did you have a great or awful experiencing returning merchandise? Tell other readers about it!

Have a suggestion for a company to add to We look forward to watching this site grow to become a truly comprehensive encyclopedia of return and exchange policy info to help consumers get the retail treatment they deserve!

Latest Updates for Exchange & Return Information

Department Store Exchanges & Returns Shoe Store Exchanges & Returns
Returning Items to Online Retailers Returning Goods to Popular Retailers
Clothing Store Exchanges & Returns