How to Return or Exchange an Item at Walmart
Walmart is the largest retailer in the United States. The retailer sells food, clothing, sporting goods, lawn and garden and many other items. In addition to more than 4,000 stores, the company also operates one of the largest retail websites in the world. Customers have the option to return any and all items purchased through Walmart.com at a local store. There are limitations to the items that can be returned to the store, however. Customers may wish to check the Return Guidelines by Department at http://www.walmart.com/cp/Returns-Policy/538459.
Returning an Item
Returning items to a store: Aside for a selection few items, all merchandise purchased online or offline can be returned to a local Walmart store. Find a local Walmart store in your area by visiting http://www.walmart.com/cservice/ca_storefinder.gsp. Simply bring the packing slip to the store along with the item and the original manufacturer box and packing to process the return. If the item is oversized, like a sofa or large rug, you may wish to call the customer service desk of the local Walmart before driving to the store to return the item.
Returning items online:: Walmart will accept online returns, but the company does not prefer to process returns, which is why they suggest taking the item to a local store. Online returns can take more than two weeks to process and the customer may be responsible for returning shipping. If the item is overweight, freight costs can be extremely expensive.
Walmart Returns Address
We were unable to find a returns address on the Walmart.com website.
Official Walmart Return Policy
The official return policy from Walmart states that most items can be returned within 90 days of purchase. There are some specialty items, like computers, that must be returned within 15 days of purchase and there are items, like diabetic supplies, that cannot be returned at all. Walmart.com or your local Walmart store may bend these rules on a case-by-case basis. Walmart also processes manufacturer warranty requests, so just because you cannot return certain items for a refund does not mean the item is not covered for repair costs.
Walmart stores will not return the shipping and handling costs, in some cases, even if the merchandise you’re returning is defective. You must contact the customer service department for online orders to request the shipping and handling be refunded.
Were They Helpful?
When we contacted customer service at 1-800-WALMART or 1-800-925-6278 the customer service agent suggested taking our purchased item back to the store, but she could not help us with the return without an order number. When we asked for a shipping address, he said he didn’t have one. There are multiple return addresses in the United States and he didn’t have any idea which one our order would be sent to. He suggested going to someplace with a computer and printer and logging in to our account to print the return label.