Walmart Returns

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How to Return or Exchange an Item at Walmart

Walmart is the largest retailer in the United States. The retailer sells food, clothing, sporting goods, lawn and garden and many other items. In addition to more than 4,000 stores, the company also operates one of the largest retail websites in the world. Customers have the option to return any and all items purchased through at a local store. There are limitations to the items that can be returned to the store, however. Customers may wish to check the Return Guidelines by Department at

Returning an Item

Returning items to a store: Aside for a selection few items, all merchandise purchased online or offline can be returned to a local Walmart store. Find a local Walmart store in your area by visiting Simply bring the packing slip to the store along with the item and the original manufacturer box and packing to process the return. If the item is oversized, like a sofa or large rug, you may wish to call the customer service desk of the local Walmart before driving to the store to return the item.

Returning items online:: Walmart will accept online returns, but the company does not prefer to process returns, which is why they suggest taking the item to a local store. Online returns can take more than two weeks to process and the customer may be responsible for returning shipping. If the item is overweight, freight costs can be extremely expensive.

Walmart Returns Address

We were unable to find a returns address on the website.

Official Walmart Return Policy

The official return policy from Walmart states that most items can be returned within 90 days of purchase. There are some specialty items, like computers, that must be returned within 15 days of purchase and there are items, like diabetic supplies, that cannot be returned at all. or your local Walmart store may bend these rules on a case-by-case basis. Walmart also processes manufacturer warranty requests, so just because you cannot return certain items for a refund does not mean the item is not covered for repair costs.

Walmart stores will not return the shipping and handling costs, in some cases, even if the merchandise you’re returning is defective. You must contact the customer service department for online orders to request the shipping and handling be refunded.

Were They Helpful?

When we contacted customer service at 1-800-WALMART or 1-800-925-6278 the customer service agent suggested taking our purchased item back to the store, but she could not help us with the return without an order number. When we asked for a shipping address, he said he didn’t have one. There are multiple return addresses in the United States and he didn’t have any idea which one our order would be sent to. He suggested going to someplace with a computer and printer and logging in to our account to print the return label.

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35 Comments on “Walmart Returns
  1. Your return policy on this website is really vague and does not parallel your return policy as posted in your stores. I got screwed on the purchase of a box of ammo that I had inadvertently purchased the day before, but could not return the following day. Why, because your return policy on ammo that was in fine print behind the customer return counter, was brought to my attention the day I went to return/exchange the ammo! Furthermore, there were no signs on the cabinet stating that ammo was not returnable. In other words, I had to buy the ammo first to then find out that it was not returnable. Additionally, since the ammo was locked in the cabinet, it took an associate to open the cabinet in order to sell it to me, but he did not even bother to remind me of any store policy regarding ammo as being nonreturnable. Now I am stuck with a box of ammo I can not use, and I am out $30.00!!

  2. I ordered a few item which was shipped to another store. I havent recieved a refund or any notification of items I have purchased.

  3. uggh! I know how you feel. I purchased a prepaid hone for my husband for $90 for his bday. He decided he didn’t want to go that route so when I returned it they said I only had 15 days. Before I purchased I asked the sales associate that very question & they say not to worry we had 30 days in which to return. They said even if the box is opened & he doesn’t like it for any reason.
    They jacked me for $90. Im trying to contact them directly, but no one is answering my emails. Have any suggestions?

  4. I purchased a Samsung tablet on line, had sent to my address, and when it froze up a few times, I returned it to the Baxter, MN store, they gave me a refund on the tablet, but stated they could not on the Service plan which cost $36.00, I had to go to to get a refund, well, have you tried to get to the right place for a service plan refind////, I entered the order number and was told to go to the store////. needless to say, I will never do this again.

  5. I was trying to return a TV back to the store on Ferrington Rd. to night because when we open it the screen was broking They would not take it back I waited for 1 hour before anyone helped me then they told me they could not take it that I would have to mail it back I asked to exchange it for another one are return my money back on my card they would not I will wait until tomorrow and take it back again

  6. To Whom it May Concern
    I ordered a movie named Don’t eat the daisy and The glass bottom boat with Doris Day. I received Calamity Jane and Seven Brides for Seven Brothers Which I did not request. I would like to exchange the move for the correct one.

  7. I purchased a tv and 3 year extended plan from walmart and 2 months later I had to exchange it because of a broken part but no store would take it because I didn’t have the box! The tv company will not fix it because it was determined not to be a “manufacture defect”. I’m going to have to unleash my wife to them !

  8. I ordered a tablet on line. For Christmas. It sucks I charged it up it kept freezing took forever to download. I tryed to return it. they said I couldnt anymore I was passed the time. Well I ordered as a christmas present. They need to extend the time on things like that.I will never order something online from walmart again.

  9. I purchased a tv combination stand with glass doors .I just opened the package tonight and one of the glass doors is shattered Can I come and pick up another glass door . the item #002998617000 was bought 04 /22/14

  10. I order a Visual Land 7″ 8 Gb. the tuch screem is not working. and Ivant change for 10″ 16 MG, I will pay the difernt

  11. Ordered 15-16 items. Need to return ONE only ONE.
    I cannot find address to send to ANYWHERE!!!!!!!!!!

  12. I really think you should have a phone number where you can talk to someone. Some problems cannot be handled by the examples you show. I bought one pack of womens Just My Size Pull on shorts. When I received half of what I ordered and it was one size too big and now they say I cannot return the shorts. That is why we should have a phone number.

  13. I purchased a cast iron Aebleskiver pan from Walmart online, it arrived with a broken handle. Now I must return it to a Walmart and r-eorder online a hope the next one doesn’t arrive broken. My question is How Do You Break Cast Iron ???????

  14. Why I am writing this is to let everyone beware, I purchased tracfone for friend of family, it was tracfone glory model 868 phone. After buying phone gave to husband. His friend also got phone that he bought same walmart he had trouble with his phone he took phone back he didnt have all of phone carton my husband gave him carton from his phone. store took phone gave refund back, after tracfone recvd. phone they took number off container part from husbands phone, then they cancelled out phone and airtime that was put on husbands phone. other phone never had time removed from that phone.BUYERS beware small items they will not take anything back unless being an act of god. walmart tell sales people about your return policy so they can tell purchaser of item to hang on pkging, to send back item. I bought product had installed time for phone used 2 days. Now I cant use phone cause time was erased, phone useless only good now for small paperweight. Bob M

  15. IMPOSSIBLE! When I click on “start a return,” I am directed to a Yahoo search result page. It’s a never-ending loop. So sorry I purchased from WalMart online!

  16. I ordered two sofa pillows , and the color did not match the
    sofa, can I ship them back to Walmart, and Do I need a shipping label ? I don’t drive , I do my shopping on the net.

  17. I bout a laptop and the screen went out 2 mouths ago and they wont take it with out a receat and I have a 2 year worrinty and iv had the laptop for about 1 year and 8 mouths

  18. I refuse to shopping in walmart because I just purchase a Treadmill from them, I m not to happy with it, I want to returned it I was told I need the original box, I throw it away,
    and Now I am out of $100.00

  19. I received an item, Deep Red Cling Stamp – “Lady in Lace” priced at $4.01. It is not as described on the web site. The site shows a set of Butterflies rubber stamp. I received a stamp of a lady. I wish to return the stamp I received and exchange it for the set of Butterflies shown under this item number on the web site. Please contact me as to how you want me to proceed. Thank You, Judy Burke

  20. I have just attempted to return an item which was still in the box but did not have the packing list. Needless, to say, the store could not handle the return using names, UPC code on box or anything. Bad, bad online return system, especially for a world-wide company.

  21. I ordered an MP3 player from Walmart on Jan. 2 online($100.00). It was shipped by a 3rd party and the order was not correct, I contacted the shipper who sent me ups labels and it was sent back 2 days after receipt unused (Jan 11) as they did not have the correct item to resend. The vendor received it back on Jan 14. I followed up with the vendor and was assured refund in 7 days. 14 days later, I contacted vendor and their records said they had refunded monies back to Walmart. SO on Jan 28 I had 2 chats with Walmart, and 1 email all requesting refund. Essentially I was told wait 2 days, another chat said they would escalate. A return email from Walmart, said I would have to contact the vendor. THEN Walmart said they would take care of it in 7 days when I forwarded the vendors email, and reminded Walmart, that I paid them, I ordered from them. WELL guess what, I still have no refund, and NOW Walmart is stonewalling me, all I get in answer to my emails, is a representative will contact me shortly (auto email). NO WONDER THEY ARE HAVING TO CLOSE STORES!!!!! Guess they don’t pay on time either? These are all delaying tactics. Do the math, well past 2 days, 7 days and the original promise from vendor of 7 days. I have no product, and no money either. I have had to resort to filing a claim against paypal and after 1 week (last day they had to respond) to paypal, I still do not have my money. Now have to wait for Paypal to resolve the case.

    There wont be any more of my money going into the Walmart kitty, :(

  22. Mid April, 2016. Always had no problems with any returns at any Walmart for as long as I can remember. Always shopped and returned any items that I needed to mostly at the same store in our town. Went in the other day to return a 15 dollar item which I had written a check for 5 days earlier. Item was in original box and never opened. I had the receipt. Was politely and promptly told that I could not return the item until the end of their new wait period for checks, which is now seven days. Was handed a copy of their new Return policy (new as of April 2016) also. I went home and read the new return policy, front and back, twice. (I also showed it to my brother and he read it.) I looked at my sales receipt. Nowhere did it state that I had to wait seven days to return an item purchased with a check. I could understand if this was ten years ago, when it used to take some time for checks to clear the bank. However, now a days, as you know, if you write a check to Walmart, or just about any major chain store, the money is removed from your checking account at the moment you write the check, or at least within 24 hours or so. Walmart’s now “holding money” for seven days. My brother said that this increases their profits. Don’t know. But I went home and called 1-800-WALMART and talked to a young girl there who stated that she had never heard of this, and that it was not part of their corporate return policy, not even the new return policy. I called several other WALMART stores in nearby towns–spoke with their customer service departments at some stores. They were: sometimes clueless about any return policies–they took a “bring the item in to the store and let’s just see if the register will accept the return” stance, aware that a “new return policy” existed but they were either unfamiliar with it or unwilling to take the time to explain it, hung up on me three times, could not get some stores to answer the phone at the customer service desk, said they DO HAVE a new return policy, but that it does NOT include wait times for items that you wish to return whichyou purchased with a check. Only one other Walmart store, 11 minuets away, also stated that they too had just instituted wait times of seven days for returns of items purchased with a check. She stated this was also “a new rule” they had just been told to enforce. The young girl I talked to at the corporate office stated that this must be some policy that only some individual store managers are enforcing for some reason. She offered to have the manager of the store call me. Has anyone else experienced this at Walmart? I know this is and has always been standard policy at stores like Belk, Home Depot, Ross, Target, Macys, JC Penney, etc. —to have to wait anywhere from three, five, seven, or even 15 days to receive a refund on an item purchased with a check, but I have NEVER experienced this at WALMART. There are also delayed wait times of anywhere from two to seven days when waiting for a return to be credited back to a debit card, not just a credit card. Now I have to make another trip to this store, stand in line again, just to return this 15 dollar item. Waste of time and gas. What gets me is that this “new rule” is not consistent between stores, it “went in to effect” suddenly and without warning, it was retroactive, and NOWHERE, not even today, after I complained, are their ANY signs or information on anything anywhere in their stores that state this new rule about wait times on returns for items purchased with a check. Since this is a NEW and big rule change for some WALMART shoppers who still use checks for various reasons, including for their businesses, some signs should be posted. All it does say in their new policy is that Walmart has the right to decline or limit (or warn?) returns even if the customer has a receipt. It also states that the store manager has the authority to make final decisions for all returns. (which has always been true at most large stores–nothing really new there) And I just thought about something, if you purchase an item with a check, and this just happens to be one of those items that must be returned within 15 days, well this basically gives you a seven or eight day window ONLY to return the item. Now, you will have to put this type of thing on your calendar and strictly adhere to it/carefully plan your week to be able to get to Walmart and return the item within this window of time, or you are out your money. (No. I am not a scammer; I do NOT spend time thinking of ways to get 15 dollars of WALMART’s money by coming up with some scam related to food stamps, returning items without receipts, etc. I read somewhere that most customers are honest, so why are we always the ones punished or inconvienced for the 5% who are not honest. Waste of time. Life is too short. What do you think?

  23. I did not get my shipping fee back.I returned jeans and the 0929 store would not give me my shipping fee back.Walmart send me the wrong color,I feel i should of gotten the S.F back.

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