How to Return or Exchange an Item at TopShop
TopShop is a clothing and accessory store located in the United Kingdom and Ireland. The company ships merchandise all over the world, however, so location is not an issue with this retailer. There are both stores and online shops where merchandise is sold. Brand collection items must be returned via the TopShop website and not to a local store.
Returning an Item
Returning an item to the TopShop store: If you have your receipt and you’ve purchased your TopShop merchandise within 14 days of today, you can return the item(s). The item(s) must be in a condition that they can be resold immediately upon return. You can also return online purchases to the nearest store for a refund.
Returning an item online: You need to log in to your account to print a return form for your order. You can also print a freepost label that you’ll need to affix to the box. Drop the box off at the postmaster and wait 28 days for your refund to be processed and credited to your account. If you live in the United Kingdom, you can download a return label here http://www.topshop.com/returns/return_label.pdf. If you live outside the United Kingdom you can download a return label here http://www.topshop.com/returns/return_label_int.pdf.
Returning international sales: Simply follow the return instructions listed for the TopShop website, but take the package to the USPS and send it to the returns address via post. The customer may have to pay for return shipping. This is not mentioned in the returns policy.
TopShop Return Address
Spectrum for Arcadia
Official TopShop Return Policy
As long as 14 days have not passed and your merchandise can be resold, you can return your purchase to TopShop. Undergarments and bathing suits are not accepted unless the sanitary shield is still in place. TopShop is located in the United Kingdom and Ireland. Customers must return UK purchases to stores in the UK. Customers in Ireland must return items purchased in Ireland to Ireland stores. If a customer in Ireland returns an item from TopShop.com to a store in Ireland, the merchandise credit will be issued in Euros.
The cardholder must be present when the return is processed.
Were They Helpful?
There are no TopShop stores located in the United States, but there are TopShop customer service phone numbers listed on the Contact Us page at http://www.topshop.com/webapp/wcs/stores/servlet/StaticPageDisplay?storeId=12556&catalogId=33057&identifier=ts2-terms-conditions#fragment-11.