How to Return or Exchange an Item at Timberland
Timberland is best known for selling high-quality, popular boots, but the company has expanded beyond boots to sell clothing and accessories. Timberland sells items from dedicated store fronts, through authorized dealers and online. If you purchased your Timberlands from a third-party retailer, you will need to return your item to that store, not Timberland.
Returning an Item
Returning your Timberland purchase to a store: Bring the item you wish to return to the Timberland store with your receipt. There is no mention of a store return policy on the official Timberland website, so we are unsure if the original tags need to be attached or if worn items can be returned without hassle.
Returning your Timberland purchase by mail: The entire Timberland return policy pertains to online purchases. According to Timberland, you can use the pre-paid return label to send back your purchase within 60 days. To print off a FREE shipping label, visit the returns page at http://shop.timberland.com/helpdesk/index.jsp?display=returns&subdisplay=policies. Package the item(s) and place the mailing label on the outside of the box. You can drop the box off at the post office as it is sent Parcel Post.
If an item was damaged during the shipping process or is found to be defective, contact the customer service department immediately at 1-888-802-9947. The customer service agent will work with you to replace the item as quickly as possible.
Returns are not accepted on personalized items, unless the items are found to be defective. If your purchase was shipped outside the United States, you must pay the return shipping cost.
Timberland Returns Address
Timberland Returns Department
200 E Main Street
Danville, KY 40422-9998
Official Timberland Return Policy
Details of the official Timberland return policy are available on the returns page here http://shop.timberland.com/helpdesk/index.jsp?display=returns&subdisplay=policies. Customers have 60 days to return merchandise purchased online. Return shipping is free if the package is shipped within the United States. Returns will be accepted past 60 days if the item is found to be defective.
Were They Helpful?
The Timberland customer service department is open 24 hours a day at 1-888-802-9947. We pressed #5 for general questions because there was no option to reach the return department. A customer service agent answered the call after a short wait. We asked if we needed the original box to return our Timberland boots and the agent told us we did unless the boots were defective.