Timberland Returns

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How to Return or Exchange an Item at Timberland

Timberland is best known for selling high-quality, popular boots, but the company has expanded beyond boots to sell clothing and accessories. Timberland sells items from dedicated store fronts, through authorized dealers and online. If you purchased your Timberlands from a third-party retailer, you will need to return your item to that store, not Timberland.

Returning an Item

Returning your Timberland purchase to a store: Bring the item you wish to return to the Timberland store with your receipt. There is no mention of a store return policy on the official Timberland website, so we are unsure if the original tags need to be attached or if worn items can be returned without hassle.

Returning your Timberland purchase by mail: The entire Timberland return policy pertains to online purchases. According to Timberland, you can use the pre-paid return label to send back your purchase within 60 days. To print off a FREE shipping label, visit the returns page at http://shop.timberland.com/helpdesk/index.jsp?display=returns&subdisplay=policies. Package the item(s) and place the mailing label on the outside of the box. You can drop the box off at the post office as it is sent Parcel Post.

If an item was damaged during the shipping process or is found to be defective, contact the customer service department immediately at 1-888-802-9947. The customer service agent will work with you to replace the item as quickly as possible.

Returns are not accepted on personalized items, unless the items are found to be defective. If your purchase was shipped outside the United States, you must pay the return shipping cost.

Timberland Returns Address

Timberland Returns Department
200 E Main Street
Danville, KY 40422-9998

Official Timberland Return Policy

Details of the official Timberland return policy are available on the returns page here http://shop.timberland.com/helpdesk/index.jsp?display=returns&subdisplay=policies. Customers have 60 days to return merchandise purchased online. Return shipping is free if the package is shipped within the United States. Returns will be accepted past 60 days if the item is found to be defective.

Were They Helpful?

The Timberland customer service department is open 24 hours a day at 1-888-802-9947. We pressed #5 for general questions because there was no option to reach the return department. A customer service agent answered the call after a short wait. We asked if we needed the original box to return our Timberland boots and the agent told us we did unless the boots were defective.

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18 Comments on “Timberland Returns
  1. Ive been a timberland boot wearer since the mide 90s..every yr ive brought atleast 2 pair for the winter, there pileing up (always give away to those less fortunit) But now i have a chocalate pair of nubuk constructions and there seperating all around the edges..having difficulty returning because i didnt order them on line…2 1/2 mths old..Can this die hard timb fan get some HELP WITH THIS…

  2. I’ve, spent at least 4grand on these shoes, coats, and never had a problem. Over the last ten years I’ve been paying for them. Please can u help me, a loyal customer, .. Wht do I do… I don’t have s receipt, and live on another state.. my shoes are coming apart.

  3. I have a pair of the chocolate construction boots that are probably 6 months old but are only worn every once in a while because I have 7 pairs of Timberland boots in my closet. Mine are seperating at the edge or sole . Is there any help to receive? I came to Timberland 10 years ago because Bass boots were not holding up. At Smithfield NC outlet I bought my first three pair of timberlands and still have them today and in good shape.

  4. My timberlands boots are my best dressed shoes. But recently I noticed that my boots have been falling apart is it possible that if I send them in would I get another pair?

  5. I have bought Timberland boots since 1996. I have acquired more than 12 pairs as well as recommended them to many others. They made great dress as well as work boots. However now I’ve been beginning to notice where the soles are separating from the leather. Hope I can get some help with this.

  6. i have been wearing timberlands all my life damn near, i hace 15,14, and 11 yr. old children two boys one girl and “WE ALL” but tiberland products especially foot wear, amongst other things jackets shits flight jackets etc. socks etc….. but im looking to hopefully reteurn thes fairly new contrucution boots i just bought not too long back and its like the “GLUE” from the front and the rear is just comming undone… i dont know whats going on i’ve never had this problem until they get pretty old or older ya-know!. so im politely askin if you(or if you can tell me where to send them) to hopefully recieve an exchange. im an avid timberland representer and my whole family still and still will continue to support the timberland co.. please inform me what i should do. thank you kindly…respectfully, mr. scott arroyo

    • I have the same problem, the soles separating from the uppers in the heel & under arch area after several years of usage.
      I’m well aware of the very many complaints you have with others with the same issues.
      Clearly you have a QC problem that isn’t going away.

      If it was my Company I would shut the line down until an acceptable & provable attachment remedy
      was found, and warranty all returns.

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  7. Warning: DO NOT BUY TIMBERLAND SHOES/BOOTS. Company will not honor what they said they would do! already got the shoes back and can’t get me a check back after promise. I will tell everyone I know NOT TO BUY TIMBERLAND SHOES. Very upset and keep getting the run around. Thought they was a good company.

  8. I am the trails and volunteer coordinator for central Florida and have had severl pairs of Timberlan boots but I have never had a pair split in the sole of the foot… During a hike my boot split on the bottom and now the other pair is doing the same :( … Where can I send them in to hopefully get another pair. I would even be happy with them being fixed. Ive got them broke in where they are my all time favorite, just not when its wet… prescribed fire or on the farm. Please help me, I love Timberland.

    Thank you,

  9. I have a pair of boots that I had for four months, Now I have to return them because the soles is falling off. But I cannot find my receipt.

    • please tell mw what to do about the booth that i have the soil is falling a part and i dont have my bill any more so pleaes. tell me what to do. thank

  10. I have got a pair of timberland pro and they are for work suppose to be waterproof but me feet be getting wet and the bottom are worn out I just were them at work they should not be run down this fast I had them only for about a year and a half would like to replace them with new one please I love all my Tim , but they never got like this they or timberland pro steeltoes made for work when I got them it had good view I hope I can exchange them for new ones thank you sincerely yours shareef green

  11. I have be loyal customer at timberland for years the boots i purchased for casual wear the sole of the boot is starting to disintegrate i never had this problem before with a pair timberland can you tell me what’s causing this defect to my boots.

  12. I have a pair of timberland shoes that I bought and the seam on it’s side truely fell apart due to your product which I’ve bought for years is supposed to last a lifetime and built for ruggedness with lifetime warranty, please can this matter be tended to and replaced or fixed! Loyal customer since forever thank you so much.
    Phillip Torres.

  13. Hi I have a pair of Timberland work boots, brown in color. I wear mostly my Timberland hiking boots. The work boots are separating on both left and right boots where the sole attaches to the leather part of the boot.
    Can I send them back for replacment or repair?
    Thanks in advance, Bob Traer


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