The Gap Returns

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How to Return or Exchange an Item at Gap

Gap is a clothing and accessory company that operates physical stores across the United States. Customers can also orders items online via the Gap website. Online orders must be returned using the online return process, as not all items are sold in stores that are sold online. There are different return policies for online and offline purchases.

Returning an Item

Returning items in store: If you purchased items in a physical Gap store, you can return those items in their original condition (unwashed and unworn) within 45 days of your purchase. The return policy does not state that customers have to bring in the register receipt when returning an item to the store. If the item you purchased as a Final Sale purchase, Gap will not accept a return for that item at any time – even if the item is defective.

Returning items purchased online: Online purchases can also be returned within 45 days of purchase. Simply circle the item you are returning on the packing slip included in your box when it was delivered. Visit the Gap Returns page here: to print out a return label. A total of $6 will be deducted from your refund for the price of return shipping.

Gap Returns Address

Gap Inc. Direct Returns
100 Gap Inc. Direct Gateway
Groveport, OH 43125

Don’t forget to put your packing slip in the box with your order.

Official Gap Return Policy

The official return policy for Gap states that customers can return items purchased online or in-store within 45 days of purchase. These items include bathing suits, as long as the tags are attached and the sanitary strip is still in place, and any other item purchased online or in-store as long as it is in the original condition. If the item is defective it can be worn and washed before being returned. Items purchased online must be returned by mail only – not to your local Gap store.

If you choose to purchase a new item at the same time you return an item, the shipping fee will be waived for both the new purchase and the return. You must call 1-800-GAPSTYLE to make your purchase. You will be charged for the new items before your refund is processed.

Were They Helpful?

Gap customer service is available at 1-800-427-7895 to place an order or talk to customer service about a return. We called several times and the first two times we listened to the automated customer service agent, but the recording cut off before we could hear all the options. After two tries, we called a third time and we heard a completely different automated message that mentioned nothing about returns – just online order processing and questions. We waited until the call was transferred to a customer service agent and asked whether the agent could start the return process over the phone. The agent told us all returns must be processed through the Gap Direct Returns facility and she offered to give us the return address. She also reminded us twice during the call that she could take a new order to waive the return shipping fee.

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14 Comments on “The Gap Returns
  1. This is my order number 16d5rq5 I will ilke to return 3 pants size 7 husky and then exchange the pants for 3 shortsize8husky the same color

  2. I like gap to get thinks for my boys because one boy is slim and the other one husky and I like the materia the colors and they help alot like me thanks you


  4. Dear Sirs, My name is Gonzalo Narvaez and need help and information with this traking number 1zv83v370356634711 the number indicates apparently I make a purchase in your stores and that’s not true.
    Please I need urgent help with information on the payment method used and the detail of the goods allegedly purchased to make the claim and blocking credit card required.
    Please, I need your help urgently

  5. I cannot find the packing slip my order came in. I need to return the items for another size. How do I do that?

    • I missed it to by just a few days and they sent me back my items with a letter saying that they would not return them. I contacted them and they said they had processed other late returns for me before so they wouldn’t this time. However, when I looked back on my account (it only goes to May 2014), I had no returns other than one exchange that was made the day I got the items in the mail. So I have asked them for the date and order number of when they supposedly made this late return for me because something that is over a year and half ago is not something that I would remember. I rarely if ever return items to them. Good luck getting them return the item.

  6. I just returned a package to the post office today and I came home to find another package.

    The name on package is Karen Morea

    However the address is mine and no one lives here with this name

    What should I do?

    Althea Nagy
    5 Sparrow Lane
    Huntington NY 11743

  7. I received an online order via USPS and am doing an exchange so I call customer service for a return label for an exchange in size, ok the label receive d is for UPS no instructions no phone number to call for a pick up? Will US postal service take the return package?

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