How to Return or Exchange an Item at Gap
Gap is a clothing and accessory company that operates physical stores across the United States. Customers can also orders items online via the Gap website. Online orders must be returned using the online return process, as not all items are sold in stores that are sold online. There are different return policies for online and offline purchases.
Returning an Item
Returning items in store: If you purchased items in a physical Gap store, you can return those items in their original condition (unwashed and unworn) within 45 days of your purchase. The return policy does not state that customers have to bring in the register receipt when returning an item to the store. If the item you purchased as a Final Sale purchase, Gap will not accept a return for that item at any time – even if the item is defective.
Returning items purchased online: Online purchases can also be returned within 45 days of purchase. Simply circle the item you are returning on the packing slip included in your box when it was delivered. Visit the Gap Returns page here: http://www.gap.com/customerService/info.do?cid=2326 to print out a return label. A total of $6 will be deducted from your refund for the price of return shipping.
Gap Returns Address
Gap Inc. Direct Returns
100 Gap Inc. Direct Gateway
Groveport, OH 43125
Don’t forget to put your packing slip in the box with your order.
Official Gap Return Policy
The official return policy for Gap states that customers can return items purchased online or in-store within 45 days of purchase. These items include bathing suits, as long as the tags are attached and the sanitary strip is still in place, and any other item purchased online or in-store as long as it is in the original condition. If the item is defective it can be worn and washed before being returned. Items purchased online must be returned by mail only – not to your local Gap store.
If you choose to purchase a new item at the same time you return an item, the shipping fee will be waived for both the new purchase and the return. You must call 1-800-GAPSTYLE to make your purchase. You will be charged for the new items before your refund is processed.
Were They Helpful?
Gap customer service is available at 1-800-427-7895 to place an order or talk to customer service about a return. We called several times and the first two times we listened to the automated customer service agent, but the recording cut off before we could hear all the options. After two tries, we called a third time and we heard a completely different automated message that mentioned nothing about returns – just online order processing and questions. We waited until the call was transferred to a customer service agent and asked whether the agent could start the return process over the phone. The agent told us all returns must be processed through the Gap Direct Returns facility and she offered to give us the return address. She also reminded us twice during the call that she could take a new order to waive the return shipping fee.