How to Return or Exchange an Item at Target
Target is a superstore retailer that sells everything from groceries to baby items, furniture to clothing. Items are sold in stores across the United States and online on the Target website. Target is known for having a complicated return policy that demands customers have the original receipt for in-store purchases and all original packing for online purchases. Target will accept online purchase returns in the store if the customer has the credit card the order was placed on or the packing slip from the box. If those items are not available, the customer must process the online return via the Target website.
Returning an Item
Returning items in a Target store: If you have the packing slip from the online order or the credit card used to make the online purchase, you can return your online order to a local Target store. You can find a local store here: http://sites.target.com/site/en/spot/page.jsp?title=store_locator_new.
Items purchased in store can be returned to any store, even stores where the purchase was not made, as long as you have the receipt for the purchase. If you don’t have the original receipt, Target reserves the right to refuse your return.
Returning items online: Without a packing slip or the credit card used to place the order, customers must use the online return process. Log in to your account and visit the online return center at: https://www-secure.target.com/webapp/wcs/stores/servlet/ManageReturns to start the returns process. If you chose to place the Target order without creating an account on the Target website, you’ll need to enter the order number from the packing slip and the email address where the order confirmation was sent to locate your order online.
Target Returns Address
There is no return center address on the Target website and we could not locate a returns address online.
Official Target Return Policy
The official return policy for Target returns states that most items can be returned in new, unopened condition within 90 days of the original purchase. If the item is defective, the item will not be in the original packaging. Target promises to attempt to process your return, they do not promise to be effective in that attempt. Your receipt may list specific details about the eligibility of your purchase for return. For instance, items like computer hardware must be returned within 45 days of purchase – this information, if applicable, will be listed on the original receipt.
Were They Helpful?
You can contact the customer service department for Target returns by calling 1-800-591-3869 or emailing a customer service representative using the Target email contact form.
When we called customer service, there was no phone option for talking with a customer service representative about returns despite the fact that this number was listed as the returns department phone number. We waited on the line until a customer service agent picked up the call. We asked if he could help us start our return over the phone as we were directed to the website or to our local store. The agent offered to help us find the address of our local store.