How to Return or Exchange an Item at Sears
Sears is a retail store that offers automotive, bed, bath, beauty items and clothing among many other selections. Despite financial difficulties in the past decade, the store remains popular with customers. Sears sells items in store and online and a detailed returns policy is available.
Returning an Item
Returning Sears items to the store: To return an item you purchased in a Sears store, bring the item with the original packaging to a Sears store nearest you. You can find your nearest store using the store location search here http://www.sears.com/shc/s/StoreLocatorView?storeId=10153&catalogId=12605. All items purchased online, aside from Marketplace items and tires, can be returned to your local Sears.
Returning Sears items by mail: Log in to your account online and print a return label for the order you wish to return. The return label is a pre-paid UPS label. After packing the items and placing the label on the outside of the box, drop off the box to a local UPS mailer or request a pickup. There is a $7 fee for requesting a UPS pickup.
Some items returned to Sears require a 15% restocking fee. These items include electronics with no original packaging, special orders and some home appliances.
Sears sells items from other retailers via a Marketplace online. These items must be returned to the seller and not to Sears. Marketplace sellers are not required to have the same return policy as Sears.
If you purchased items between November 13th and December 10th, returns must follow the Holiday Return Schedule which limits the returns of holiday-themed items.
There are several specific return policies listed for Sears items – so customers should contact customer service at 1-800-349-4358 for merchandise-specific return policies.
Official Sears Return Policy
The Sears official return policy can be found online at http://www.sears.com/csreturns/nb-100000000020507?storeId=10153&vName=CSreturns&isSEOCanonURL=true&catalogInd=NB&catalogId=12605&catgroupId=100000000020507&pageInd=NB&i_cntr=1330182926980&vertical=CSreturns. Customers have 90 days to return most items as long as they have the original receipt. Electronics, gas equipment, jewelry and other items must be returned within 30 days of purchase.
Sears also sells items with extended warranties like Landsend and Craftsman. Specific warranty details for these manufacturers are available on the return policy page.
Were They Helpful?
Customer service is available to answer questions about your return at 1-800-349-4358. When we called the automated system we pressed #6 for all other inquiries because there was no option to talk to a customer service representative about returns. The call was immediately transferred to a customer service representative named Camilla who told us to fill out the information on the Return My Order page here http://www.sears.com/shc/s/ReturnMyOrder?langId=-1&storeId=10153&catalogId=12605&adCell=BF&adCell=W4 to find the mailing address for Sears returns.