How to Return or Exchange an Item at Reebok
Reebok manufactures and sells shoes, athletic apparel, accessories and many other items related to sports.
Returning an Item
Returning an item purchased at a Reebok store: Find a store near you using the Store Location search at http://www.reebok.com/US/brand/sf/store-locator/. Take the store purchased items back to the store with your receipt within 30 days of purchase to receive a full refund. The item must be returned with the original packaging, which includes the original shoe box for shoe purchases. The store reserves the rights to refuse returns based on excessive wear and tear or if the tags have been removed from clothing items.
Returning an item online: The online policy for returns is the same as the sore policy, but customers can use the return shipping label to send back the merchandise. Before packing your return for shipment, fill out the back of the packing slip (there is a return section there.) If you do not have a shipping label, you can choose to pay for returning shipping and send the return to the following address.
Reebok Return Address
D Commerce Store 700
670 Falling Creek Rd.
Spartanburg, SC 29301
Official Reebok Return Policy
The complete Reebok return policy is located at http://shop.reebok.com/US/customer-service/returns. According to the return policy, customers can return any and all items within a 30 day time frame of when the order was received. The original shipping and handling charge will not be refunded with the purchase price. If you return an item outside of the original 30 days or the item is worn or damaged by the consumer in any way, the returns department has the right to refuse the refund. If you are returning clothing items,
Were They Helpful?
The customer service department can be reached at 1-866-870-1743. As typical, the call was answered by an automated response system. We were immediately placed on hold for a brief period with music before an automated response told us about the Reebok newsletter. Then the call went quiet through to a customer service representative. When we asked for the returns address we were told it was on the return label. We asked for the address again and we were placed on hold while the agent looked for the return address. The call was on hold for 7 minutes and 30 seconds before the agent finally came back with an address. That makes the total call lasted more than 10 minutes.