How to Return or Exchange an Item at Piperlime
Piperlime is a Gap company that appears to only have an online presence. There are no physical stores or a store locator listed on the Piperlime website. Piperlime sells clothing and accessories for men, women and kids. All orders are shipped with free shipping. When you want to return items to Piperlime you must do so by mail.
Returning an Item
Returning a Piperlime purchase by mail: The date you placed your Piperlime order is the date your return timeframe starts. You have 30 days to return your merchandise by mail. To package your return, place the items in a box and tear off the top of your packing slip. This is the part you want to keep. Circle the items on the invoice you will be returning and write the reason for return on the packing slip. Place the slip in the box with the merchandise and tape the box shut.
Print off a UPS label here https://secure-www.gap.com/profile/returns_address_entry.do or a USPS label here http://www.shipmentmanager.com/Gap/default.aspx?merchantid=1396. Place the return label on the outside of the box and take the box to the appropriate mailing center. Gap or Piperlime will deduct $6 from your refund for the cost of return shipping. If you think your package will cost less than $6 to ship back, you can choose to pay for the shipping and handling yourself, but do NOT attach the printed label to the outside of the box as you will still be charged $6. Address your package to the returns address.
Piperlime Return Address
Gap Inc. Direct Returns
100 Gap Inc. Direct Gateway
Groveport, OH 43125
Official Piperlime Return Policy
The Piperlime return policy is quite basic. If a customer is unhappy with the merchandise they can send the purchase back for a refund as long as the merchandise is in new condition – not worn and not washed. Swimsuits must have the hygiene liner in place when returned. International orders cannot be exchanged, so international customers will need to return items for a refund and then purchase new items online.
All Piperlime purchases must be returned by mail – Gap, Old Navy, Banana Republic and other Gap stores cannot accept returns for Piperlime purchases.
Were They Helpful?
We called customer service at 1-877-PIPERLIME, which is actually 1-877-747-3754. The automated operator immediately answered the call and asked us to choose an option. There were no options for returns, so we asked for More Options. That caused our call to be transferred to a representative. We were placed on hold and the automated system said the call would be answered in less than two minutes. It was actually answered in less than 30 seconds. The Piperlime representative – Amy – told us that Piperlime products could not be returned to any physical location.