How to Return or Exchange an Item at The North Face
The North Face is a specialty clothing company that sells sports and active clothing for men and women. The company also offers a line of accessories for sports, including back packs and shoes. The merchandise available from The North Face tends to be more expensive than merchandise from other companies in the same retail category, but customers tend to be dedicated to the name. The North Face publishes detailed return instructions for online and offline returns.
Returning an Item
Returning The North Face purchases in store: Customers can choose to visit a North Face store to return merchandise purchased in store and online. Locate your nearest store using the search engine here http://www.thenorthface.com/en_US/north-face-retail-store-locator/. You must have the receipt for the merchandise you purchased to return merchandise. If you purchased your item using Paypal, you must return the merchandise by mail to receive a Paypal credit or you can choose to return the item in store for a store credit.
Returning The North Face purchases by mail: The North Face suggests logging in to your account at https://www.thenorthface.com/webapp/wcs/stores/servlet/TNFRELogonForm?storeId=207&catalogId=10201&langId=-1&krypto=RjAq8dzFjbQY4pj1VX54mA%3D%3D&ddkey=http:TNFRELogonForm to start your refund. You can also choose to send your return to the returns department mailing address provided on the label if you want to skip the $7 return shipping charge that will be deducted from your refund. It is best to send your merchandise with a tracking label.
The North Face Return Address
The North Face Returns Department
3357 H Southpark Pl.
Grove City, OH 43123
Official The North Face Return Policy
All items purchased from The North Face have a one-year return policy. You must have the receipt or the packing slip for the return, however, as The North Face does not allow returns without one of these documents. There is no mention of the items having to be in new condition for the return to be accepted and this is likely because The North Face items are meant to be used in the outdoors.
Customers without a receipt for an online purchase can log in to their account and print out documentation of order. If you do not have the receipt for an in store purchase, you cannot return your item to The North Face.
Were They Helpful?
We called customer service at 1-888-863-1968 to find out the mailing address for returns. The automated system answered the call giving us options. We chose option #3 for general inquires. The call was transferred to a customer service representative who gave us the return address without question.