nike

Nike Returns

Write A Review

How to Return or Exchange an Item at Nike

Nike is a well-known shoe and athletic company with extremely expensive in-house brands like Jordan from Michael Jordan. Customers can purchase Nike equipment, shoes, clothing and other merchandise from well-known sports stores, Nike outlets, Nike stores and online via the Nike website. Customers returning items to a Nike store have a different set of rules than customers returning merchandise purchased online at Nike.com.

Returning an Item

Returning items purchased online: Customers have the right to return merchandise purchased online for any reason for 30 days without hassle. The merchandise can be worn and washed (if clothing is being returned) and a refund will still be issued. After 30 days, Nike will accept returns only if the merchandise is in new condition. Either an exchange or refund will be granted.

If an item you purchased from Nikestore.com is found faulty or defective within two years of the production date, Nike will take the return.

Before a return is accepted, customers must first fill out a Return Form at http://help-us.nike.com/app/answers/detail/article/returns-exchanges/a_id/3409. After packing the merchandise in a box with the return form, the package can be sent via mail to the return center at the address listed below.

Returning items to a Nike Store: If you’d like to return your item to a Nike Store, you can do so without hassle as long as you have a copy of the packing slip. You can print a copy of your order from NikeStore.com. Search the Find a Store page located at http://niketown.nike.com/storelocator/storelocator.jsp to find a Nike Store near you.

Nike Returns Address

Blue Ribbon Direct
4775 Tuggle Rd.
Door 54
Memphis, TN 38118

There are no postage paid labels available for a Nike return. You’ll need to print your own label or write the address on the outside of the box.

Official Nike Return Policy

The official Nike return policy is simple. Customers can return merchandise for up to 30 days without Nike asking a single question about the return. After 30 days, the merchandise must be in perfect condition – unworn. If electronics are purchased, such as the Nike iPods or iPod kits, the merchandise will only be accepted if it is unopened. If there is a problem with the production of the merchandise and after prolonged use an item is found to be faulty, Nike will accept the return for up to two years.

Were They Helpful?

We gave Nike a call at 1-800-806-6453. After only a couple of rings a friendly automated recording answered the call. We pressed #3 for returns and we were asked for an order number, we pressed the # key for no order number and then the # key for no phone number. The automated system proceeded to tell us how to return the item. We never made it to a customer service representative.

VN:F [1.9.22_1171]
13 Comments on “Nike Returns
  1. Not happy!! Nike Blue ribbon claims they never received my return and never informed me that I had to print and fill out a return form.. Did state with sneakers reason for return and all other necessary info, but after speaking with cust serv rep twice , no one ever mentioned return form!! I sthat why no one can find our shoes now???

  2. Not a Happy Camper with return procedure,,Its been two weeks and they claim cant find sneakers..Spoke with Cust Serv rep twice no one ever mentioned had to print/fill out return form online!! Is that the reason our return is Lost?? We are out $125.00. A Christmas present no less!!! Would like a response..

  3. My claim was accepted and I ordered a new pair of shoes with my voucher, my shoes never came and they say they were delivered. Now I’m out my old shoes and the new ones I ordered

  4. I am deeply sadden to find out that I sent my pair of Jordans a while back and I got nothing in return. This address above, does it exist?
    What do u guys do with all of these shoes? U guys are not affiliated with Nike and if u are, you guys do not have a QC team.
    Shame on who ever owns this site..

  5. My daughter works for Nike and ordered me some golf shoes as a gift. When I received them they were the wrong size. There was no invoice included. What can I do? Can I return them for a larger size?

  6. I guess I am in the same boat as the rest of you. This is ridiculous! All the money we spend on Nike brand and they do not stand behind their items. I’m out $200 as well!!!
    Never heard from them again, lost the cleats.

  7. My Nike shoes have damage to the right shoe, I bought them from city creek footlocker, 6/13/14. I walked out the store because my old pair of shoes were just garbage

  8. Nike sucks. They send the wrong order and then you gotta pay to return it and get your money back. Should of kept what they sent, sold it and wouldnt have to deal with this.

  9. I WILL NEVER BUY FROM THIS COMPANY AGAIN!!! I GET THE WRONG SHOES THEN I CALL THEM TO LET THEM KNOW. THAT WAS ON MONDAY. SHE SAYS, WE WILL SHIP THE RIGHT SHOES OUT NEXT DAY AIR TOMORROW. TODAY IS FRIDAY. UPS COMES BUT ONLY TO COLLECT THE WRONG ORDER I RECEIVED. I CALL NIKE BACK, ASK FOR A SUPERVISOR, SHE TELLS ME MY ORDER STILL HAS NOT SHIPPED!!THEY OFFER ONLY, IM SORRY, BUT NOTHING ELSE!! THIS HAS BEEN A NIGHTMARE! I AM AFRAID TO ASK THEM TO CANCEL THE ORDER IN FEAR THEY WILL SCREW THAT UP TOO!! IF YOUR LOOKING TO BUY NIKE SHOES, I WOULD SUGGEST YOU LOOK AT A DIFFERENT COMPANY. THIS ONE IS NOT WORTH THE RISK!!!!!

  10. I have a contact at the BBB, sound like they are stealing from people and that’s NOT GOOD coming from Nike. I am having the same problem with as others are.

  11. I am never buying from this company again!!!!!!! I have returned a $85.00 jacket and have not heard or received a credit on my credit card, this is unacceptable. I just needed a larger size for my grandson but you insisted I returned and get a refund then re buy well now I know why, you never intend to refund the purchase and now you have the merchandise and my money.

    • These comments are scary!!! I myself returned a pair and it went rather smoothly…I just hope the pair that I’m about to return don’t end up Like all of these poor peoples…crossing my fingers

Tell Us What You Think! Post Your Comment Below:

Your email address will not be published. Required fields are marked *