Neiman Marcus Returns

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How to Return or Exchange an Item at Neiman Marcus

Neiman Marcus is a high-end clothing company with stores across the United States. Most purchases can be returned to a local Neiman Marcus store even if the original purchase was not made in a store. Find a store near you at

Returning an Item

Return to a Neiman Marcus store: You can take your merchandise back to any Neiman Marcus store, provided the items are in new condition for a refund or merchandise credit. Any credit more than $2,000 will be given by corporate check – not as store credit.
Return by mail: Online and catalog purchases can be returned by mail. Simply pack the new items in a box and use the pre-paid Smart Label to send the package. Neiman Marcus says there is a fee associated with the Smart Label, but they do not reveal the total amount of the fee. Customers can choose to send their purchase back for a refund or exchange using the carrier of their choice by sending the package to the returns department.
Neiman Marcus Return Address
You can use the Smart Label attached to your packing slip to return your Neiman Marcus purchase, or you can choose to address the package to the returns department and pay return shipping and handling.
Sales Division
123 Customer Way
Irving, TX 75039

Official Neiman Marcus Return Policy

Returns and exchanges to Neiman Marcus are broken into three categories – online purchases, the book & store purchases and catalog purchases. There is a different return policy for each category.
Online Purchases: You have six months to return items purchased online for a refund. After the first 60 days, the refund amount is reduced by 25% for each 60 days thereafter. For instance, on the 61st day, customers will receive only 75% of the purchase price. On the 121st day, the customer refund amount is reduced to 50%. After 180 days, the customer receives no refund, unless the item being returned is defective and it is best to contact customer service before returning in that case.
Catalog purchases have generally the same return policy as online purchases with the same reduced refund scale.
the book & Store Purchases: You can return stores purchases to any store at any time. There is no mention of items having to be in a certain condition upon return. If your purchase was made through the book, you can return the items to a local store, except for Last Call and the Cusp. Merchandise must be in new condition.

Were They Helpful?

Call 1-888-888-4757 to reach customer service. We pressed #2 for existing orders and the call was immediately answered by Jacqueline. We asked our representative if we could return a clothing purchase made in one state to a Neiman Marcus store in another state and she told us we could as long as the tags were attached and the item was in new condition. She also told us we needed the original receipt unless the item was a gift.

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5 Comments on “Neiman Marcus Returns
  1. I need to return/exchange a sweater I bought for my husband’s birthday Dec 6.
    All the paper work has disappeared..
    What shall I do??

  2. Please confirm receipt of my returned off white pumps from last week. Please advise if exchanged size has been sent.

  3. Please confirm receipt of my returned IKE BEHAR clipped shirt, blk , sz marked med. This shirt was labeled wrong. It measured 50 inch chest eith 19 inch collar. Med should be 15 1/2 collar 40 inch chest. I requested exchange for correct size. I mailed return 5/19/2014. Per paid parcel return service label no. 420569019202390102162294056779. Why have I heard nothing or received new shipment? Please contact me.

  4. I want to return an item but lost the return label I have all the order info Can you email me another return label

  5. I purchased two dresses separately on line. Returned them both at separate times, both with smart labels. How long does it take to get my money back in my account? Still waiting.

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