How to Return or Exchange an Item at Modcloth
Modcloth is a unique clothing and accessories store that appears to only be available for online purchases. In addition to your typical accessories, Modcloth also sells vintage pieces, but they are sold on a first-come first-served basis. The return policy for Modcloth is clearly outlined on the Returns and Exchanges page.
Simply put, Modcloth wants its customers to be happy and if that means returning a piece, then the customer can return it – within reason.
Returning an Item
Returning a Modcloth purchase: When you’re ready to return your Modcloth purchase, simply place the invoice in the package, seal and send. If you don’t have the invoice, print one from your account online. You can log in to your Modcloth account at https://www.modcloth.com/join. You can also print a free shipping label by clicking on the label link under Domestic Returns at http://www.modcloth.com/help/returns_exchanges.
You must fill out the return or exchange portion of the packing slip before sending your package. You’ll need to circle the Modcloth purchases you’re returning and indicate whether you’d like a refund for those items or a different size (exchange.)
Modcloth Return Address
2250 Roswell Drive
Pittsburgh, PA 15205
Official Modcloth Return Policy
Officially, Modcloth will only accept merchandise for a monetary refund within 30 days of shipment from Modcloth – not the date of receipt by the customer. All refunds are credited to the payment used for the purchase with no exceptions. Not all items purchased from Modcloth are eligible for return. Customers will not be honored a refund for any item past the 30-day limit, any merchandise that is worn or any intimate items like bras and undergarments. Shoes can only be returned if they are unworn and they are placed in the original box. If a return is accepted after the 30-day limit, up to a 50-percent restocking fee will be deducted and the customer will receive store credit, not a refund.
Were They Helpful?
The customer service department can be reached at 1-888-495-9699. You’ll need to press #2 for quick returns. The customer service agent asked for our order number when we asked about returning a defective pair of shoes. We mentioned we did not have the order number handy and the agent told us to package the product and send it with a copy of the invoice (with the return reason explained on the invoice) to the Modcloth Returns Address.