How to Return or Exchange an Item at Kmart
Kmart is a discount retailer started in the United States, though the company also operates stores outside of the United States. Kmart claims they have a simple returns policy in place, but due to the large number of items sold by the company, there is really no way for all returns to be simple. You can read the detailed refund policy online at http://www.kmart.com/shc/s/nb_10151_10104_NB_CSreturns?adCell=W4.
Returning an Item
Kmart is willing to accept most returns at any store, even those items purchased online, but there are exceptions to every rule. It is best to read the return policy in detail before returning specialty items, large items, furniture and anything that may be considered a specialty purchase.
Return items to a local Kmart store: Place all the items you wish to return back in the box and include the packing slip for the order, if you are returning items purchased online. Take the box to the customer service desk at any Kmart to complete the return. If you purchased the items in person, take your items and the receipt back to the store for a refund, if applicable.
Return you Kmart purchase by mail: If you’d rather return items purchased online by mail, place all items in the original box. Fill in the information portion of the packing slip (located on the bottom of the slip.) Peel off the return address label and place it on the outside of the box. Send your box back to the returns department using a trackable method of shipping.
Kmart Return Address
There is no Kmart return address listed and the customer service representative would not give us the return address.
Official Kmart Return Policy
The Kmart official return policy is more complicated than we’d like. The company is owned by Sears and thus it sometimes sells Sears merchandise via the Kmart website. If items are sent by Sears, they must be returned using then Sears return policy. Otherwise, customers can typically return most items within 90 days of purchase with a receipt. Certain items, like jewelry, must be returned within 30 days. Read the entire return policy at http://www.kmart.com/shc/s/nb_10151_10104_NB_CSreturns?adCell=W4.
Were They Helpful?
When we called customer service at 1-866-562-7848, we were not given the return address as requested. Our customer service representative kept telling us we needed to return the items purchased online to the nearest store. She asked for our zip code several times so she could locate the nearest store. When we told our representative we wanted to send the item back via mail, she again told us the best option was to return the item to the nearest store.