JC Penny Returns

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How to Return or Exchange an Item at JC Penny

JC Penny has a long history in the US retail market. Over the years, the company has evolved from a five and dime store to a mega-retailer that sells everything from clothing to home appliances and patio furniture. JC Penny does not play around when it comes to explaining the return policy. Everything the customer could want to know is listed on the returns page.

Returning an Item

Return an item to your nearest store: Whether you purchased the item in store or online, you can drive to your neighborhood JC Penny and return the purchase. Use the online store search here http://www.JC Penny.com/jcp/StoreLocatorMenu.aspx?refpagename=CustomerServiceSub%25252Easpx&refdeptid=12476&refcatid=16108&CmCatId=external|customerservice|16108 to find your nearest store. If you have the receipt or packing slip, you can receive a refund. If you do not have either, you will receive merchandise credit. If the item was a gift and you have a gift receipt, you can exchange the item or receive credit.

Return an item by mail: Online purchases can be returned by mail to one of the three return facilities. Choose the facility address nearest your home address or the address where the item was delivered. You will need to include the shipping invoice with the return. If that invoice is not available, write your name, address, phone number and the date you purchased the item on a piece of paper and slip it in the box. You must pay for the return shipping and handling.

JC Penny Return Address

JCP Facility – Kansas City
10500 Lackman Rd.
Lenexa, KS 66250


JCP Facility – Reno
11111 Stead Blvd.
Reno, NV 89506


JCP Facility – Columbus
5555 Scarborough Blvd.
Columbus, OH 43232

Official JC Penny Return Policy

The JC Penny return policy is listed here http://www.JC Penny.com/jcp/customerservicesub.aspx?cattyp=csr&catid=16108&refpagename=CustomerService%25252Easpx&refdeptid=&refcatid=&CmCatId=EXTERNAL|customerservice. Customers are often thrilled to find out that JC Penny will accept any return at any time because the customer deserves to be happy.

Truck deliveries must be inspected at the time of delivery. If the item is damaged, have the drive take the item back – do not accept the delivery. If you need to return a delivered item, call customer service at 1-800-442-7902 to schedule a truck pickup.

Were They Helpful?

Customer service is available 24 hours a day, but there are multiple numbers listed on the return policy page. Customers should call 1-800-442-7902 for return pickups only. The main customer service number is 1-800-933-7115. After waiting on hold for two minutes with no automated system, the call was answered by a representative who immediately disconnected the call. We tried again by calling the customer service number for JC Penny online at 1-800-322-1189. That call was answered by an automated system that required us to speak naturally to the phone. We said Returns and the automated voice said the call was being transferred. We waited on hold for two minutes before an agent answered.

25 Comments on “JC Penny Returns
  1. Everytime I return something I have my reciepts, they do not allow me tp recieve cash back, they always give me store credit.

  2. i took a total of 5 items back. they credited me 1/2 the ticket price on every item. there is no way every item was on sale for 1/2

  3. I would like to exchange for same brand different style. Instruction say exchange but the form has no space to specify style.

  4. I would like to exchange mens boots for a larger size. The codes on the reverse side has no code for exchanging for a larger size?

  5. Hi I just bought today a pair of zoo york sunglasses but my daughter broke it by accident there is anyway that I be able to exchange for a new ones

    • Too bad we have to pay for shipping and then pay for shipping if returning. Nordstroms pays for all, so does Soft Surroundings and Anthropologie. Will always look somewhere else first before ordering from JCPenney.

  6. i used my mastercard to purchase a few items.they didnt fit so took them back the next day.all was good.so found something else and used my card,but got decliened.the $61.00 dollars did not go right back on my account.left me there looking like a fool in front of my lady friend.so wherenis my money?should have been no reason for you to hold it.so now i have to wait for you people to?.trying to contact anybody alive was impossible.sorry…havent shopped your store in years and guse what.

  7. I just received a pair of Levis. Fit was all wrong. Cant believe I have to pay for shipping … Will
    never order clothes from here again….

  8. ORdered many items for bedroom and bath remodel, including linens and furniture. All arrived quickly. Some colors were off so I returned items to store. Employee pulled up my JCP CARD
    and refund issued to card. Store supervisor told about pieces for new dinnerware were on sale. I left with those items, and with additional off! She reminded me to use coupon in email!!!
    Great experience!!

  9. The return address on my return label is not one of the three listed . Instead it’s 1400 Broadway 9th Floor, New York, NY 10018. I have not received any acknowledgment of my package being received by UPS or Penneys, and have not received credit for the returned item. Could this be a phony address?

  10. jc penny has the worst return process I have ever dealt with, I have been trying to find where to go for a return shipping label so I can return 6 bras I bought a week ago and I swear they make it difficult on purpose so you just give up! I won’t be shopping at penny’s anymore it has irritated so much.Susan B.

  11. I just purchased 4 bras they were so big i don’t understand why the product was irregular and paying full price and pay for the return of the items. I will not be purchasing these items again. I’m expecting a response and my refund.

  12. I have read several reviews and it sounds like a lot of people are not happy with the way their problem was handled. Mine was handled with no problem and I appreciate how it was done. I am sorry that I had to return the shoes but I could not even get my foot completely in the shoe, I think they are marked wrong, but please do not send another pair. By the way, the box (in bad shape) was received just like it is now. Thanks for your help.

  13. All I need is to exchange an item for a bigger size….every which way I look up exchange ….I get returns I don’t want to return it…..I never would of ordered it on line …I can’t get a simple answer…

  14. Returned some items. Instructions for returns are not very clear. I did not find any refund or return form. It cost me $12.00 to return–I saw no UPS return option. I will
    probably limit my online shopping to stores that use amazon for shipping.

  15. I ordered a pair of slippers on Feb 19,2020 the del date was for Feb 26 2020.that came I went, i checked on line and the del date had been changed to Mar 4.2020. mar 4 came and went, checked on line again the del date was changed to Mar 6,2020. I then called to see what the problem was and was then told they were out of stock, and I would be credited on my account for the purchase, I was credited for the shipping but not the slippers, I have sworn since before Christmas never to order or but from JC Penney again, But did so, Now more that ever will never buy again, I have tried numerous times to close this matter, The next step will be the better business bureau.

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