JC Penny Returns

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How to Return or Exchange an Item at JC Penny

JC Penny has a long history in the US retail market. Over the years, the company has evolved from a five and dime store to a mega-retailer that sells everything from clothing to home appliances and patio furniture. JC Penny does not play around when it comes to explaining the return policy. Everything the customer could want to know is listed on the returns page.

Returning an Item

Return an item to your nearest store: Whether you purchased the item in store or online, you can drive to your neighborhood JC Penny and return the purchase. Use the online store search here http://www.JC Penny.com/jcp/StoreLocatorMenu.aspx?refpagename=CustomerServiceSub%25252Easpx&refdeptid=12476&refcatid=16108&CmCatId=external|customerservice|16108 to find your nearest store. If you have the receipt or packing slip, you can receive a refund. If you do not have either, you will receive merchandise credit. If the item was a gift and you have a gift receipt, you can exchange the item or receive credit.

Return an item by mail: Online purchases can be returned by mail to one of the three return facilities. Choose the facility address nearest your home address or the address where the item was delivered. You will need to include the shipping invoice with the return. If that invoice is not available, write your name, address, phone number and the date you purchased the item on a piece of paper and slip it in the box. You must pay for the return shipping and handling.

JC Penny Return Address

JCP Facility – Kansas City
10500 Lackman Rd.
Lenexa, KS 66250


JCP Facility – Reno
11111 Stead Blvd.
Reno, NV 89506


JCP Facility – Columbus
5555 Scarborough Blvd.
Columbus, OH 43232

Official JC Penny Return Policy

The JC Penny return policy is listed here http://www.JC Penny.com/jcp/customerservicesub.aspx?cattyp=csr&catid=16108&refpagename=CustomerService%25252Easpx&refdeptid=&refcatid=&CmCatId=EXTERNAL|customerservice. Customers are often thrilled to find out that JC Penny will accept any return at any time because the customer deserves to be happy.

Truck deliveries must be inspected at the time of delivery. If the item is damaged, have the drive take the item back – do not accept the delivery. If you need to return a delivered item, call customer service at 1-800-442-7902 to schedule a truck pickup.

Were They Helpful?

Customer service is available 24 hours a day, but there are multiple numbers listed on the return policy page. Customers should call 1-800-442-7902 for return pickups only. The main customer service number is 1-800-933-7115. After waiting on hold for two minutes with no automated system, the call was answered by a representative who immediately disconnected the call. We tried again by calling the customer service number for JC Penny online at 1-800-322-1189. That call was answered by an automated system that required us to speak naturally to the phone. We said Returns and the automated voice said the call was being transferred. We waited on hold for two minutes before an agent answered.

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10 Comments on “JC Penny Returns
  1. Everytime I return something I have my reciepts, they do not allow me tp recieve cash back, they always give me store credit.

  2. i took a total of 5 items back. they credited me 1/2 the ticket price on every item. there is no way every item was on sale for 1/2

  3. I would like to exchange for same brand different style. Instruction say exchange but the form has no space to specify style.

  4. I would like to exchange mens boots for a larger size. The codes on the reverse side has no code for exchanging for a larger size?

  5. Hi I just bought today a pair of zoo york sunglasses but my daughter broke it by accident there is anyway that I be able to exchange for a new ones

    • Too bad we have to pay for shipping and then pay for shipping if returning. Nordstroms pays for all, so does Soft Surroundings and Anthropologie. Will always look somewhere else first before ordering from JCPenney.

  6. i used my mastercard to purchase a few items.they didnt fit so took them back the next day.all was good.so found something else and used my card,but got decliened.the $61.00 dollars did not go right back on my account.left me there looking like a fool in front of my lady friend.so wherenis my money?should have been no reason for you to hold it.so now i have to wait for you people to?.trying to contact anybody alive was impossible.sorry…havent shopped your store in years and guse what.

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