How to Return or Exchange an Item at JC Penny
JC Penny has a long history in the US retail market. Over the years, the company has evolved from a five and dime store to a mega-retailer that sells everything from clothing to home appliances and patio furniture. JC Penny does not play around when it comes to explaining the return policy. Everything the customer could want to know is listed on the returns page.
Returning an Item
Return an item to your nearest store: Whether you purchased the item in store or online, you can drive to your neighborhood JC Penny and return the purchase. Use the online store search here http://www.JC Penny.com/jcp/StoreLocatorMenu.aspx?refpagename=CustomerServiceSub%25252Easpx&refdeptid=12476&refcatid=16108&CmCatId=external|customerservice|16108 to find your nearest store. If you have the receipt or packing slip, you can receive a refund. If you do not have either, you will receive merchandise credit. If the item was a gift and you have a gift receipt, you can exchange the item or receive credit.
Return an item by mail: Online purchases can be returned by mail to one of the three return facilities. Choose the facility address nearest your home address or the address where the item was delivered. You will need to include the shipping invoice with the return. If that invoice is not available, write your name, address, phone number and the date you purchased the item on a piece of paper and slip it in the box. You must pay for the return shipping and handling.
JC Penny Return Address
JCP Facility – Kansas City
10500 Lackman Rd.
Lenexa, KS 66250
JCP Facility – Reno
11111 Stead Blvd.
Reno, NV 89506
JCP Facility – Columbus
5555 Scarborough Blvd.
Columbus, OH 43232
Official JC Penny Return Policy
The JC Penny return policy is listed here http://www.JC Penny.com/jcp/customerservicesub.aspx?cattyp=csr&catid=16108&refpagename=CustomerService%25252Easpx&refdeptid=&refcatid=&CmCatId=EXTERNAL|customerservice. Customers are often thrilled to find out that JC Penny will accept any return at any time because the customer deserves to be happy.
Truck deliveries must be inspected at the time of delivery. If the item is damaged, have the drive take the item back – do not accept the delivery. If you need to return a delivered item, call customer service at 1-800-442-7902 to schedule a truck pickup.
Were They Helpful?
Customer service is available 24 hours a day, but there are multiple numbers listed on the return policy page. Customers should call 1-800-442-7902 for return pickups only. The main customer service number is 1-800-933-7115. After waiting on hold for two minutes with no automated system, the call was answered by a representative who immediately disconnected the call. We tried again by calling the customer service number for JC Penny online at 1-800-322-1189. That call was answered by an automated system that required us to speak naturally to the phone. We said Returns and the automated voice said the call was being transferred. We waited on hold for two minutes before an agent answered.