How to Return Or Exchange an Item at Forever 21
Forever 21 offers trendy clothing at affordable prices. They operate numerous retail locations throughout North America, and you can also order clothes online via their website. The return policies are different if you’ve made a purchase in person or online.
Returning An Item
Returning items in person: Forever 21’s official policy seems to be that items must be returned to a Forever 21 store within the country of purchase, which would certainly leave room for flexibility. The same applies to exchanging items. You can use the official online http://www.forever21.com/Store/StoreLocator.aspx?br=f21 to get in touch with a Forever 21 near you.
Returning items online: To be eligible for a refund, items purchased online must be shipped back at the consumer’s expense. Forever 21 does not provide an RMA # or return shipping label. Consumers have 30 days to return merchandise, starting at the shipping date, not the receiving date. For an exchange or store credit ONLY, you can bring items to any Forever 21 store, even if they were purchased online.
Forever 21 Returns Address:
1807 E. Olympic Blvd.
Los Angeles, CA 90021
The packing receipt that came with your order should include a return form, which should be included in your return package.
Official Forever 21 Return Policy
Items must be unworn and still have original tags. In the case of swimwear, they also need to have original hygienic lining. Refunds should be processed within 3 weeks of return shipping.
Purchases made with gift cards, cosmetics, jewelery, and FINAL SALE items are non-returnable.
Only damaged or incorrect items may be exchanged by mail.
Were They Helpful?
We called the Forever 21 customer service number at: 1-888-494-3837. When you call in, you can press option #3, but it only reiterates the customer service policy that can be found online. We did get through to an operator by staying on the line, and she was helpful about providing the address, but she couldn’t actually process our return over the phone, and directed us to the policy on the website multiple times.