Eddie Bauer Returns

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How to Return or Exchange an Item at Eddie Bauer

Eddie Bauer is one of those outdoorsy-style stores that sells men’s, women’s and kid’s clothing, sporting goods equipment and more. Eddie Bauer has also partnered with Ford to create several Explorer editions. Customers can purchase Eddie Bauer merchandise online and in Eddie Bauer stores, which have been around since the 1920s.

Returning an Item

According to the return policy tag line for Eddie Bauer, every item sold by the company is guaranteed to bring the owner satisfaction or the item can be returned for a refund.

Returning an item to an Eddie Bauer store: Bring the item you wish to return back an Eddie Bauer store (find a store here http://www.eddiebauer.com/custserv/storelocator/store_locator.jsp) and you will receive a refund to the original payment method or merchandise credit. Credit is given if the customer does not have the original receipt.

Returning an item by mail: Customers can choose between the Smart Label or customer-paid shipping when returning an Eddie Bauer item by mail. The Smart Label automatically deducts $6 from the refund for items weighing less than five pounds and $8.50 for items weighing more than five pounds. The Smart Label is attached to the packing slip that came with your package. Customers can also choose to pay the returning shipping, if desired. Simply address the package to the Eddie Bauer return department.

Eddie Bauer Return Address

Eddie Bauer, LLC
ATTN: Customer Returns
6759 Port Rd.
Groveport, OH 43199

Official Eddie Bauer Return Policy

The merchandise return policy for Eddie Bauer is exactly one line. “Every item we sell will give you complete satisfaction or you may return it for a full refund.” There is no time limit or special requirement associated with merchandise returns.

If you received your order through Canadian Post, you will need to contact customer service at 1-800-848-4910 to request a Return Material Authorization for your return. This RMA must be written on the outside of your package and you must pay for returning shipping to the Eddie Bauer return center.

Customers have the right to request a refund if an item goes on sale within 14 days of purchase.

Were They Helpful?

The customer service department is available 24 hours a day at 1-800-426-8020. To speak with a representative about returns press #2. You will have to enter your order number to proceed with the call. We waited and eventually the call was transferred to a representative. The call was answered within two minutes and the customer service representative verified that our clothing return did not need to have the original tags attached.

8 Comments on “Eddie Bauer Returns
  1. I have been an Eddie Bauer customer for many years. It is the only place where I can get quality items, in the size that fits. Not everyone has shirts, shorts, coats and dresses in TALL.

  2. I returned my college backpack and a couple of other bags and got a good amount in credit back. It went toward a new duffle. How can you go wrong with a lifetime guarantee? It was well worth the amount I paid!

  3. customer service needs some work done.screwed up 4 purchases,i always like buying online or at store.now I will stick with retail store

  4. Order placed on 10Feb20.
    Dropped off a return (1pc 1 Lb.) at local USPS office on 29Feb20
    USPS tracking indicates then parcel was picked up on 05Mar20 by “the shipping agent”.
    Purchased item using PayPal. Today is 17Mar20 and nothing credited to my PayPal account. I do see on EB website to allow 21 days to receive and process a return. Moreover, a flat fee return of $6 will be deducted from my purchase price.
    I find all this curious. PayPal is deducted prior to receiving the merchandise yet we are not credited in a similar immediate fashion. Charging to return the item (in my case a pair of pants that had an unusual color from that which I saw on the EB website). Five days to collect from USPS? Yet another inconvenience to the customer glossed over.
    All things being equal, and if time is not that important, how about EB not charge us for 21 days until we are certain what we ordered is what we wanted? I am not accepting the return shipping charge nor the delay in crediting my PP account. I think these conditions are not reasonable and for that reason I am out. The best I can do in light of these one sided details is I will not be supporting EB in future.

  5. My son followed all the instructions for a return mid-February for a gift I had given him. He is in another state, so he could not return to the store. There is not one close. I have been trying for a month to get a refund. I have spoken with FOUR different people. They all gather the same info and tell me the same thing – will be emailed, credit will be given in 7 days, etc. I even have the UPS confirmation and my son sent a letter AND the receipt. I have yet to see any refund. Ridiculous!!!!

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