How to Return or Exchange an Item at eBay
eBay is an auction website that companies and personal sellers use to sell anything and everything under the sun, as long as the items are not prohibited in any way by state or federal law or eBay terms and conditions. eBay is not responsible for the sale, so there is no direct returns policy listed by eBay. However, eBay does suggest that all sellers have a returns policy in place to handle disappointed customers who may want to return items after purchase. There is no eBay store, so items must be returned to the individual seller based upon the individual returns policy.
Returning an Item
Returning items to the seller: If you’ve purchased an item on eBay and you wish to return the item, contact the seller from your eBay account page. You will need to http://www.ebay.com/ before opening your account page. There should be a link to the seller listed on your list of purchases. Email the seller about returning the item.
If there is a returns policy in place that reads items are not eligible for refund or return, the seller does not have to honor a return or refund. However, many sellers are genuinely interested in maintaining a good seller image so they are willing to work with buyers to sort out the situation.
Official eBay Return Policy
eBay may not have a dedicated returns policy, but the auction site is not willing to let sellers get away with selling junk. If the item sold by a seller does not match the item description and the seller has listed no returns accepted, the buyer is protected by the eBay Buyer Protection Policy. You can read more about the Buyer Protection Policy at http://pages.ebay.com/resolutioncenter/BuyerProtectionForSellers.html.eBay also requires that all sellers list a returns policy even if the policy states the buyer does not accept returns.
Were They Helpful?
You can contact eBay customer service at 1-866-540-3229 for more information on the Buyer Protection Plan, but all problem sales must be handled online, according to the customer service representative. Customers open a case and eBay looks into the details of the case, if the customer and the buyer cannot come to an amicable agreement. Sellers receive notification that a case has been opened and they have 7 days to contact the buyer to resolve the case. If a full refund is issued, the seller’s fee will be refunded.