How to Return or Exchange an Item at Coach
Coach is most popular as a woman’s handbag company, but Coach sells much more than just handbags. Coach sells branded jewelry, shows, watches and more. Coach merchandise is extremely expensive, so customers should always keep the packing slip or receipt when purchasing Coach items. Returns are accepted as long as the item is accompanied by an original receipt, packing slip or gift receipt.
Returning an Item
Returning your Coach item in store: Coach will gladly accept returns in store if the merchandise is new and unused with all original tags attached if the customer has the original receipt, packing slip or a gift receipt. Find a store near you at http://www.coach.com/online/handbags/StoreLocatorGMView?storeId=10551&catalogId=10051&LOC=BN and return the merchandise for an exchange or refund.
Returning your Coach item by mail: Online purchases can also be returned by mail. Write your name, phone number and brief message about the return on a piece of paper and pack it in a box with the Coach merchandise and original packing slip. It is best to keep a copy of the packing slip for your records. Send the box using a method that can be traced so you can ensure the returns department received the order.
Coach Returns Address
One Coach Way
Jacksonville, FL 32218
Official Coach Return Policy
Coach will accept most items for return as long as the item is in new condition. The only exception is monogrammed or personalized items. These sales are final unless the monogram is removable (hangtag). If you are returning your purchase to a Coach store make sure it is a full price store and not an outlet store.
Only Coach full price stores can accept merchandise returns. Customers can choose to return items to the Coach store of their choice. Coach is not responsible for the return shipping cost if you are returning an item for any reason other than defect.
If your Coach merchandise is defective, contact the customer service department at 1-888-262-6224. Price adjustments are not allowed after purchase.
Were They Helpful?
The customer service department for Coach is available at 1-888-262-6224. There are only three options on the customer service line. We pressed #3 for All Other Inquiries and the call was answered within 30 seconds. We asked the representative about returning a handbag that had a hangtag monogram. She said as long as the hangtag was removable, we could return the item in store or online.