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Bluefly Returns

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How to Return or Exchange an Item at Bluefly

Bluefly is a premier clothing company that sells clothing and accessories from designers like Badgley Mischka, BCBGMaxAzria, Dolce & Gabbana and others. Bluefly operates solely online. There are no physical stores where merchandise can be purchased or returned.

Returning an Item

Returning a Bluefly purchase online: Customers must either log in to their Bluefly account or use the PO number to access the order online to start the return process. Locate the order number for the order you wish to return and click on the Return Item button. A form will appear that the customer needs to fill out for an RMA (return merchandise authorization.) You will immediately receive the RMA and access to a pre-paid return shipping label. The pre-paid label is just for your convenience as the $6.95 return fee will be deducted from the refund amount.

If you have more than one order you need to return, repeat the RMA process for each order, but only use one return label placed on one box. You can pack more than one order into the box with the proper paperwork to save on return shipping deductions.

Bluefly Return Address

Bluefly Customer Returns Department
5389 E Provident Drive
Cincinnati, OH 45246

Official Bluefly Return Policy

The complete return policy is listed on the Bluefly customer service site at http://www.bluefly.com/custom/custom.jsp?promoId=m480232. The policy states that customers have up to 40 days from the time the order was placed to return merchandise for a refund. This 40-day period includes return shipping time. The return label requires up to seven days for shipping. If your merchandise must be returned before that time to meet return rules, you must use a faster means of shipping at your own cost. You can choose to return more than one order in the same box if desired.

There are detailed return policies for fine jewelry and diamonds. Customers must return the items with the original packing and the security tag included with the order within 14 days of placing the order. If jewelry is sent internationally, returns are not accepted.

Were They Helpful?

The customer service department for Bluefly is available at 1-877-258-3359. When the call is answered, press the #2 and then wait for the automated system to change, then press the #2 again. The recorded message about returns says Bluefly is willing to accept returns up to 60 days after the order was placed, not the 40 days listed on the website. The recording also stated that all returns labels are from UPS, not the UPSP – so customers must drop off the box at a UPS shipper.

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10 Comments on “Bluefly Returns
  1. I did returned the last item ( black blazer size 46) and I need to know how long to wait for my refund, I keep checking my credit card.

  2. I think accessing your return form is more than difficult, very very frustrating to say the least. Please make access more available . Infuriating

  3. I purchased two cashmere sweaters for Christmas and both were the wrong size. My mistake. I returned them for a refund over two weeks ago and still don’t see any notice on my credit card statement. Frustrated, and Disappointed………

  4. When I called the phone number for a return authorization (because the website will not allow me access to anywhere on the site to achieve this) I received an recording to press 1 if I am over 50 and 2 if I am under (or vice versa). It requested the information approximately three times. I had no intention of answering because it is not relevant information to Bluefly. And without answering, the call is discontinued. Nice doing business with you! You will be reported to the California Department of Corporations.

  5. When I called the phone number for a return authorization (because the website will not allow me access to anywhere on the site to achieve this) I received an recording to press 1 if I am over 50 and 2 if I am under (or vice versa). It requested the information approximately three times. I had no intention of answering because it is not relevant information to Bluefly. And without answering, the call is discontinued. Nice doing business with you! You will be reported to the California Department of Corporations.

  6. Accessing “My Account” and returns are very, very difficult, frustrating, and almost impossible. Consequently, this will discouraged shopping at Blue Fly.com.

    It is very easy to access the Company for shopping, but almost impossible to return items.

  7. I requested return labeler items that did not fit early this morning and now is 9:29 pm and yet they have not been sent
    Now I can’t access “RETURNS.” This is most frustrating
    and infuriating! HELP!!!!

  8. I have been trying to access my account on Blue Fly; it is virtually impossible for me. I need to return an item that is too small and one that arrived in a damaged box and also is too big.

    I have tried to access shipping labels, but can not. I also tried to call may times using several numbers for assistance. each time I received a message stating that the wait time is from 45 to 60 minutes.
    PLEASE CONTACT ME IMMEDIATELY BY E_MAIL OR TELEPHONE 202-723-4196

  9. I still am unable to access my account and recent order to indicate what I want to return due to size.

    Jourdinia S.Brown

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