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Ann Taylor Returns

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How to Return or Exchange an Item at Ann Taylor

Ann Taylor is a high-end clothing company that specializes in fashion clothing and accessories for women. There are Ann Taylor stores in major cities, but many customers choose to do most of their Ann Taylor shopping online. Under the Customer Service tab at the bottom of the website is information on the returns and exchange policy for Ann Taylor.

Returning an Item

Return an Ann Taylor item to the store: All items, with the exception of wedding and event merchandise and clothing can be returned to an Ann Taylor store. Ann Taylor also operates Loft, Loft Outlet or Ann Taylor Factory locations. Simply bring your packing slip and the item in new condition into the store and you’ll receive a refund on the card used for the online purchase. If you purchased the item in person at an Ann Taylor store, you will receive the refund in the method of payment – cash for cash, credit for credit, etc. You can return items within 60 days of the date on the packing slip or store receipt.

Return an item by mail: You can also choose to return your online purchase by mail. Fill out the return information on the packing slip. You will be asked the reason for return and to specify if you want an exchange or a refund. If you need a replacement item immediately, contact the customer service department at 1-800-DIAL-ANN or 1-800-342-5266 and the customer service representative will place a new order on your credit card and walk you through the refund procedure.

Ann Taylor Refund Address

Ann Taylor Online Store
605 W Crossroads Parkway
Bolingbrook, IL 60440

There is a return label on your packing slip. You can use this label in place of addressing the box.

Official Ann Taylor Return Policy

The official Ann Taylor returns policy, available here http://www.anntaylor.com/ann/custserv/custserv.jsp?pageName=Return&slotId=slotId=AT_CustServ_Center_Ret_Main_Html, states that customers have 60 days to return merchandise. Items marked with a $0.44 or $0.88 are final sale merchandise and not refundable. If you don’t have your receipt, you will be given store credit. If your new purchase is less than your old purchase, you will be refunded the difference via a gift certificate, for mail returns. If the new item is more expensive than the old item, include payment information for the credit card you’d like to be charged for the difference.

Were They Helpful?

We called customer service at 1-800-342-5266. We pushed #2 for all other calls aside from placing a new order. We were forced to wait through a message about how to check the status of a new order via the Ann Taylor website. That was the only information available when we pressed #2. We went back to the main menu and pressed #6 for return or exchange information. We then pressed #2 for detailed information on returns and exchanges. The automated system then went through the entire returns policy. The same information is available on the official website.

29 Comments on “Ann Taylor Returns
  1. I have been shopping at Ann Taylor for 35+ years and have purchased tens of thousands of dollars worth of merchandise with the confidence that I can return anything that does not fit, match my wardrobe etc. Today I attempted to return a full price blouse costing $79 at my local store and was told rather rudely that I could not return it since I had not had time to return it within 45 days. The sales associate treated me like I was her inferior. After a great deal of indignation on my part, she “allowed” me a $19 credit on a transaction of over $86 after taxes. I can tell you that my wardrobe will no longer consist primarily of Ann Taylor products. In fact, I will no longer enter an Ann Taylor store can I avoid doing so. I intend to blog, tweet, facebook and use any other form of social media at my disposal to warn others of this policy; if one is a busy business person, Ann Taylor will no longer oblige. I do not believe this is the way to conduct a business. Should I behave in such a manner, I would expect to lose numerous clients as I suspect you have!!

  2. It is very difficult trying to return an item. Easy navigation is greatly appreciated. Items that have not been worn should be returnable without a time limit, things happen that an item cannot be returned within the timeframe.

  3. I do a lot of online shopping. All returns are very simple to return. I started shopping with Ann Taylor. I like their clothes but trying to return an item is not an easy process. Why make this so difficult?

  4. I’m trying to return two items. Store in Orland has been closed. Tried to get a label on line or address to return and when I click to get form I get options to get forms for IIRS and Passports. Why is so difficult to return, please supply an address where I can or return mail mail address. My zip code is 60464 Order #881165418162 DOM #33503859 10/10/18

  5. NO RETURN LABEL ON MY RECEIPT AS STATED IN YOUR INSTRUCTIONS.
    VERY POOR CUSTOMER SERVICE. WILL BE A CONSIDERATION WHEN PURCHASING ANYTHING IN THE FUTURE!

  6. I agree with other customer complaints— so difficult to return an item . There is NO
    return label as stated. Where is it??
    With all the online shopping today, Ann Taylor is the most difficult to deal with when it
    comes to a return . This will make me think twice before ordering again.

  7. I TRIED TO RETURN A PURCHASE VIA MAIL. I SENT THE RETURN TO THE ADDRESS LISTED ON YOUR SITE. AFTER PLACING MY OWN POSTAGE ON THE RETURN, I FIND OUT THE PACKAGE IS BEING RETURN TO ME BCAUE THE ADDRESS IS NO LONGER USED. NOW I WILL HAVE TO PAY DOUBLE POSTAGE TO SEND THE PACKAGE BACK. WHAT IS YOUR CORRECT ADDRESS. UNHAPPY CUSTOMER!

  8. No return label on my receipt as stated. Very, very poor customer service.
    I like shopping with Ann Taylor however, returning an item is too difficult.

  9. I need to return a sweater that I ordered….Like the previous customer, there is no return label on my receipt as stated in the instructions!

  10. Very dificult to return items. There’s no address on the website, it takes way to many steps when trying to print label and they charge 8.00 dollars for prepaid label. I was trying to speak with a representative and they hung up twice on me.

  11. How can I get a Return label?
    I also agree with many comments regarding difficulty to return items.
    I like Ann Taylor, and want this store to stay alive forever, but need to do something about their customer service, and return policy!

  12. Difficult returning to Ann Taylor. I ended up here to find out where to send the clothes I bought back. Want to exchange but why does it need to be so difficult? I still don’t have answers and waiting on reply from Anny Taylor Customer Service.

  13. Your return policy is horrible.
    There was no return label…and impossible to talk to a person.
    Will never order from them again.
    Mar 13th! Jackie

  14. I will not order anything further. I have shopped at other stores and had no problem returning an item. They made it so easy. Sorry, you do have some cute clothes.

  15. I am unable to print a return label and one did not come with my package. I wanted to make an exchange but you have made that very difficult so I will just return it by mail and not shop on line at Ann Taylor again.

  16. There is no return label on my receipt and difficult to obtain one. no Ann Taylor stores in my area. Sooo, returns are not easy! Will consider if ever ordering again from this site!

  17. Unable to print a return label as so many others have had same
    Issue. I ordered an out online & attempted to return
    to a factory store. Policy was explained to me which I understood.
    However, I do NOT understand not being able to print a return label.
    I am a very unhappy customer who resents poor customer service.
    Will not be shopping at Ann Taylor anytime soon. I think I’m done with
    this company.

  18. I am having trouble finding a return label for my purchase. Usually a return label is part of the invoice. Why do you not include a return label with the product? It sure would make buying from Ann Taylor more appealing. I am not sure I want to order from you again.

  19. I paid to return two dresses by mail ( using the address above) because the instructions for getting the free return postage was not available. At least I wasn’t able to find it. Today, the first one came back with this statement from the United Postal Service, ” Return to sender, insufficient address, unable to forward, return to sender”. Calling today to speak to a person proved to be rather frustrating.

  20. the most confusing instructions I have ever tried to use. No excuse for making this so incredibly difficult. I will never order online from you again.
    You have lost my business.

  21. Your system is most difficult to work with on returns etc.
    your quality of service has changed tremendously for the worse over the last year.
    With stores closed in areas, it makes it most difficult to buy and Return on line.
    Used to love Ann Taylor

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