How to Return or Exchange an Item at American Apparel
American Apparel is a clothing company with a huge production factory in Los Angeles, CA. Clothing is made in the US, not in other countries. Due to the fact that clothing is made in the US, prices are much higher than other companies. There are retail store locations found in 20 countries.
Returning an Item
Return an item to the store: Find your local store using the Store Locator at http://www.americanapparel.net/storelocations/Index.aspx. Bring your unworn items in original condition to the store, but only if the items were purchased in the store. Online items cannot be returned in store.
Return an item by mail: Fill out the return/exchange form that came with your box if you need to exchange your purchase. Pack the box and send it to the returns address. You must pay the return shipping.
If the item is defective, contact the customer service department at 1-888-747-0070 or 1-213-688-1474 (if you live outside the United States.) The customer service agent will take your information and tell you how to access the pre-paid return shipping label. Fill out the return information on your packing slip, indicating whether you want an exchange or a refund and place the invoice back into the box. Put the return label on the outside of the box and send it back to the returns department.
American Apparel Return Address
Consumer Returns Dept.
747 Warehouse St.
Los Angeles, CA 90021
Official American Apparel Return Policy
American Apparel stands behind the quality of all items sold. If an item is defective, it can be returned within 45 days for a refund or exchange. If the item does not fit properly or you wish to exchange the item for a different color, you can do so within 45 days of purchase. Refunds are not issued unless the item is defective. American Apparel does not provide pre-paid return labels. Customers are responsible for all return shipping and handling. It is suggested that customer use a shipping method that can be tracked to ensure the order is received by the returns department.
Were They Helpful?
If you need to contact the customer service department for American Apparel, call 1-888-747-0070. The customer call center is only available Monday to Friday until 6 p.m. No customer service is available evening or weekends. When we called, the customer service department was closed.