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Amazon Returns

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How to Return or Exchange an Item at Amazon

Amazon.com is one of the leading online retailers. Amazon sells nearly everything the consumer could imagine. Some items are listed from Amazon.com and others are listed by individual sellers using Amazon as a platform to increase sales. Amazon offers FREE shipping on many items if included in an order over $25. They also offer an Amazon Prime membership that customers can pay for on a yearly basis for FREE upgraded shipping and other freebies and special deals.

When returning an item to Amazon.com you must send the item via mail to the returns facility as there are no stores where items can be returned in person.

Returning an Item

Returning items in person: There is no means of returning items in person to Amazon. All purchases must be returned using the returns address.

Returning items online: Visit the Returns Center,/a> at http://www.amazon.com/gp/orc/returns/homepage.html/ref=orc_surl_ret_hp to start the returns process. Simply click on the Return Items button under the New Return tab. You will be prompted to log in to your Amazon.com account if you’ve not already done so. You will be guided through the process of printing a return label for your return. You must then package the item safely, apply the pre-paid return label and drop the package off at the appropriate mailing facility. Some item return labels will be processed through UPS and others through the USPS.
Amazon Returns Address

Returns Center – Amazon.com
172 Trade Street
Lexington, KY 40511

You should never send an item back to the return’s center for Amazon.com without first requesting a return mailing label from Amazon via your online account. The return label is pre-paid and Amazon.com tracks all returns with a barcode printed on the packing slip included with the mailing label. If you return your item to the Kentucky address without a packing slip the return’s center will have no idea where to credit the refund.

Official Amazon Return Policy

Amazon.com lists detailed product return policies for each of the main sales categories on the website. You can view details about your product on the Product Returns page.

The basic return policy for Amazon.com states that customers can choose to return items for replacement, if defective, if the item was shipped by a third-party. If the item was shipped or “fulfilled” by Amazon, it cannot be replaced, but it can be returned for a refund.

Amazon also processes exchanges, returns of damaged items (both defective and those damaged in shipment), defective items and items shipped in error. All returns are processed through the return page. You can access your individual orders by logging in and clicking on the My Orders tab. Click on the order containing the item you wish to return and click the yellow return button next to the item in question.

Were They Helpful?

When we called Amazon.com customer service at 1-866-216-1072 we were told that all returns need to be processed through a customer’s online account. The customer service representative offered to walk us through the process of starting the return and printing the mailing address label.

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9 Comments on “Amazon Returns
  1. Hello,
    I received a book that I did not order.
    There was no paper receipt in the box with the book.
    Shall I return the book?
    Please let me know the proper procedures for processing.
    Thank you.
    Mary Halsey

  2. My wife ordered a book, “KindleFire HD For Dummies” and we were notified that it was shipped on June 12 and we would receive it June 19 or later. Today we received a book that we had not ordered, also shipped June 12, hardcover, “The Adventures of Sherlock Holmes,etc” which had a totally different order number.

    Is a gift or an error?
    Thank you.

  3. i haven’t got my order yet,it went back i dint get my money back
    can some one tell me how do i get in touch with this people?

  4. your easy steps return policy sucks!I have wasted 2 hours trying to do your easy returns.Have completed form several times,click continue goes to need customer service fill same form goes back to where you start. i am just about done ordering anything connected with amazon,it is like you do not want to help.I really do not expect any answer from you, so I close my account and take this lose

  5. Some hair products came addressed to me. I did not order these items, nor do I want them. How do you want me to get them back to you?
    Thanks
    Carole Priester

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