How to Return or Exchange an Item at Adidas
Adidas is a shoe company that specializes in sports shoes and apparel. Athletes in basketball, football, track & field and tennis, among other sports, can find a pair of Adidas to fit their sporting needs both online and in stores. The return policy explains how to return items both in store and online.
Returning an Item
Return your items to an Adidas store: If you made an Adidas purchase in a store, take the original receipt with the item(s) back to the store. Adidas.com accepts returns for items purchased online only and there is no mention of Adidas stores accepting returns for online purchases. Adidas stores will not accept returns for Adidas shoes purchased at another retailer unless the shoes are defective and the retailer will not accept the return.
Return your items to Adidas by mail: Place all items in original condition back into the box and fill out any impertinent information on the packing slip or invoice. Address the package to the Adidas returns address below. Adidas suggests using a mailing company that allows you to track the package. If the package is not trackable and it is lost in transit, Adidas is not responsible for the loss.
Adidas Return Address
670 Falling Creek Road
Spartanburg, SC 29301
Official Adidas Return Policy
Customers have 60 days from purchase to return items to an Adidas store or by mail. Adidas stores may allow returns after 60 days on defective merchandise. Retailers that sell Adidas shoes and equipment are not bound by the Adidas return policy, but if shoes are found to be defective and the retailer will not accept the return – within two years of purchase– contact Adidas at 1-800-448-1796.
Were They Helpful?
Contacting customer service requires finding the appropriate Adidas department. Listed on the contact page here http://www.adidas.com/us/content/contactus are more than 10 departments in the Adidas company. The main customer service phone number for Adidas.com is 1-800-982-9337. You have to press #2 and then #2 again to talk with a representative about a current order you’d like to return. If you are calling for a Return Authorization for a product purchased at a retailer other than Adidas.com, press #4. We talked with Jillian about a Return Authorization for a pair of shoes we ordered that the retailer wanted to charge return shipping for and she helped us through the process without question; though we were told we would have to return the items to the retailer where the shoes were purchased.