adidas

Adidas Returns

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How to Return or Exchange an Item at Adidas

Adidas is a shoe company that specializes in sports shoes and apparel. Athletes in basketball, football, track & field and tennis, among other sports, can find a pair of Adidas to fit their sporting needs both online and in stores. The return policy explains how to return items both in store and online.

Returning an Item

Return your items to an Adidas store: If you made an Adidas purchase in a store, take the original receipt with the item(s) back to the store. Adidas.com accepts returns for items purchased online only and there is no mention of Adidas stores accepting returns for online purchases. Adidas stores will not accept returns for Adidas shoes purchased at another retailer unless the shoes are defective and the retailer will not accept the return.

Return your items to Adidas by mail: Place all items in original condition back into the box and fill out any impertinent information on the packing slip or invoice. Address the package to the Adidas returns address below. Adidas suggests using a mailing company that allows you to track the package. If the package is not trackable and it is lost in transit, Adidas is not responsible for the loss.

Adidas Return Address

Adidas.com
670 Falling Creek Road
Spartanburg, SC 29301

Official Adidas Return Policy

Customers have 60 days from purchase to return items to an Adidas store or by mail. Adidas stores may allow returns after 60 days on defective merchandise. Retailers that sell Adidas shoes and equipment are not bound by the Adidas return policy, but if shoes are found to be defective and the retailer will not accept the return – within two years of purchase– contact Adidas at 1-800-448-1796.

Were They Helpful?

Contacting customer service requires finding the appropriate Adidas department. Listed on the contact page here http://www.adidas.com/us/content/contactus are more than 10 departments in the Adidas company. The main customer service phone number for Adidas.com is 1-800-982-9337. You have to press #2 and then #2 again to talk with a representative about a current order you’d like to return. If you are calling for a Return Authorization for a product purchased at a retailer other than Adidas.com, press #4. We talked with Jillian about a Return Authorization for a pair of shoes we ordered that the retailer wanted to charge return shipping for and she helped us through the process without question; though we were told we would have to return the items to the retailer where the shoes were purchased.

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13 Comments on “Adidas Returns
  1. I am very disappointed in the returns on adidas on line return I have return some shoes my son receive for a birthday present in January that was too big. and I returned for the correct size but, I have not heard a word from this company if they received the shoes if they will refund, or exchange. nothing. Its as if they was sent back into galaxy somewhere .

  2. I HAVE NEVER HAD AS HARD OF A TIME RETURNING A ITEM, ITS REALLY SOMETHING, ITS MY MONEY,MY TIME MY TRUST,SO WHAT THOSE THAT LEAVE,YOUR SERVICE, YOU MAKE THE CALL

  3. The adidas return service, is the most horrible , ancient method I have ever encoutnered. I will never use this company to order anything, no matter the sale. All the sizes were terrible wither to big or to small. so very very disappointed.

  4. Thankz Jinelle! You were super nice and had a Great attitude and had an answer to all my questions.. although the sizez run small usually in adidas..i will continue to by the products that are right for me!

  5. Very misguiding,and complicated. First of all your invoice shows, call us anytime 24/7 customer service rep. and the operator says “Our office is currently closed”
    That really sucks for a company as big as Adidas.
    Now, I want to exchange a pair of Adidas shoes that I just received via UPS, MUST I ship it back to you or is it possible to exchange it at a local Adidas vendor like Finish Line.

  6. I am really disappointed. Adidas sent me some baby shoes and it’s hard to get a label. This is my last time ordering from adidas

  7. Return policy hopeless no one to answer ur call for return policy. But when u call to order something they are ready anytime.

  8. Shoes run large. Information given for returns is vague. When you go to the address given for return, it does not give you any info to return. They do not send a return label with your order and expect you to print it out which is inconvenient.

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